ISY99i Acting Flakey

[dgm0522]

I could really use some help from the community!!!

 

I have an ISY99i and noticed the last month or so that my MobleLinc Pro was not getting updated status on lights like normal. I also found that some programs that I had configured to initiate a program when buttons were pushed are not work as expected all the time and timer programs to turn lights off were not working. In addition, when I log into the admin console and tried to add a new device I had to log out and back in to see it and the status of the device within the admin console was usually wrong (Which explains why MobleLinc was having an issue since it just polls the ISY99i).

 

This is what I have:

 

1) Desktop: Windows 7 Ultimate using IE (Also tried Chrome during this process)

2) ISY99i running firmware 3.1.17 (During this process I upgraded to 3.2.6, which is what it currently is on)

3) PLM 2413S (During this process I upgraded from a 2412S to the 2413S thinking I had a bad PLM)

 

Here is the process I went through:

 

1) ISY99i was running 3.1.17 and was connected to the 2412S PLM when I started this process.

2) I logged into the admin console and went to "Diagnostics -> Event Viewer" to see what signals were being transmited. Nothing showed up on the even viewer. Regardless of how many lights I turned on and off. Normally I see traffic.

3) I did "Diagnostics -> PLM Info/Status". The PLM showed up connected.

4) I did "Diagnostics -> PLM Links Table". Nothing showed up.

5) I did "Diagnostics -> ISY Links Table". Selected the device and nothing showed up.

6) I then went to a couple of devices within the console and used the console to turn them off and on. The lights turned off and on as expected but the status was BLANK.

7) I then upgraded the ISY99i to 3.2.6 thinking that this would solve the problem.

Went through all the same steps mentioned above, with the same results.

9) At this point I was thinking it was a bad PLM and ordered the 2413S.

10) I followed the instructions to swap out the PLM, clicked "Yes" on the restore and the screen immediately went away. Not status screen popped up say it was doing something (NOTE: Not sure if it should).

11) At this point I decided to start from scratch since I had all my programs documented and new all my addresses.

12) I reset the ISY99i to factory defaults (Using the reset button)

13) I reset the PLM 2314S to factory defaults (Holding in the button while plugging it in for 3 seconds).

14) At this point I had a fresh ISY99i and new PLM.

15) I then tried to add a light switch that is on the same circuit as the PLM (i.e. 4 feet away). (NOTE: Entered Address, Name, Set to Auto Discover, and had "Remove Existing Links" button selected)

16) When I clicked add the screen immediately went away and I didn't see the status screen I normally see.

17) The device never showed up as a new device under the main tab.

18) I logged out of the admin console and back in.

19) Device is now showing up.

20) Current State section is blank.

21) I push the off button in the console, the light turns off but the current state is still blank.

22) I push the on button in the console, the light turns on but the current state is still blank.

23) I then go over to the switch to turn it on and off. The other 2 lights I originally had linked to this switch turn on and off. I wouldn't have thought this would have happened because when I added to the ISY99i I told it to remove existing links in step 15 above.

24) I tried the diagnostics options again with the same result.

25) Now here is the kicker. I brought up the log and it did log the switch turning on and off.

 

Switch Status 100% Sat 2012/05/12 06:12:46 AM System Log

Switch Status 0% Sat 2012/05/12 06:16:15 AM System Log

Switch Status 100% Sat 2012/05/12 06:16:16 AM System Log

Switch Status 0% Sat 2012/05/12 06:17:44 AM System Log

Switch Status 100% Sat 2012/05/12 06:17:48 AM System Log

 

So the questions I have are:

 

1) Is there anything else I can try? Am I going about this the wrong way?

2) And lastly, Do you think my ISY99i bad?

I hope not as I have a ton invested into insteon devices (Entire house, outside, and getting ready to hook into an elk security system).

 

NOTE: I have flushed my java cache numerous times just in case thinking the console was working because of an older applet.

 

Any help would be greatly appreciated.

[LeeG]

It sounds like an AV issue blocking the push of data from the ISY to the Admin Console. Avast and Kaspersky are known to block the data push.

 

Run Tools | Diagnostics | Event Viewer with Level 3-Device communications selected. Using the Admin Console turn an individual switch On and Off. I suspect the activity will not show in the Event Viewer. Until this is resolved no sense trying anything else as you have no visual indicators as to what is happening.

[dgm0522]

Thanks for the reply.... Being frustrated I tried one last ditch effort. That was to completely uninstall JAVA and install the latest and greatest Java Version (7). Once I did that the console started working properly again. Very frustrating considering I update Java every time it pop's up and says there is an update.

 

Not sure if the ISY99i got into a weird state because of attempted configurations with the java issues, but everything I have tried since I upgraded the JAVA and reset the ISY/PLM has worked as expected.

 

Relying on Java on a client machine is problematic. The interface needs to be a pure web interface with the Java/Backed running on the ISY99i. We run into similar java issues all the time at work.

 

OK, Java vent is done... It is a love/hate relationship... I am just glad I got it working again...

[LeeG]

There were issues with the initial Java 7. Perhaps installing the latest Java 7 update resolved the early issues. I stayed on java 6 when the problems with the initial Java 7 update started to surface. Glad it is working now.

[Michel Kohanim]

Hi dgm0522,

 

As LeeG mentioned, there were many problems with Java 7 and they are still unresolved. Please do keep an eye for anomalies and keep us posted.

 

With kind regards,

Michel

[dgm0522]

I rebuilt the ISY99i from the ground up and everything is working (Switches, MobileLinc Pro, Timers, Events, etc...) properly again.

 

A little more details on what I had on my machine when I had the issues:

 

* Windows 7 Ultimate 64bit

* IE 8

* Java Version 6 Update 30

 

What I did to resolve everything:

 

* Uninstalled and re-installed Java Version 7 Update 4

* Reset the ISY99i back to factory defaults.

* Manually configured the ISY99i back to its original state.

 

The Admin Console worked without any issues on Java Version 7 Update 4. All previous problems have been resolved since re-configuring and the ISY99i is working better than ever... I even got the opportunity to change my naming conventions since I was starting over...

 

Thanks for the responses... I am happy, Wife is happy, Kids are happy... Life is back to normal. Amazing how much you depend on automation once you have it...

 

Dennis

[biredale]

I too am having flakey inconsistent problems and am running java 7 patch 3.. It says I am up to date on java updater, is patch 4 in beta?

 

 

Brian

[Michel Kohanim]

Hi Brian,

 

Would you be kind enough to explain the behavior you are seeing? We have had many issues with Java 1.7.

 

Also, would you please send your Error Log to support@universal-devices.com?

 

With kind regards,

Michel

[biredale]

I always seem to connect to the ISY, local or remote, but sometimes I can control devices/scenes and sometimes nothing. Last night I tried clearing the java caches (again), and it seemed to get it working, not sure if it will mess up again. I will send in logs as soon as I can.

 

 

Brian

[Michel Kohanim]

Hi Brian,

 

Do you have any firewall software on your computer? I do not think clearing the Java cache would help.

 

With kind regards,

Michel