robandcathy1 Posted May 20, 2012 Share Posted May 20, 2012 I recently upgraded to latest firmware for ISY been using conductor but it went stale for a bit on my end didn't have a use for a while, Now it summer and I would like to use it again but.... when I try to enable internet access it fails. I have my router setup to let port 1443 through. I can login in locally also but when I type 99.99.99.99:1443 connection times out fom any outside source. FYI the IP is not mine and I do know I need my correct IP. I had it working for the longest time and have not made any changes to router or ISY with the exception of firmware upgrades. In the config page I have https port 1443 and http port 80 with the correct IP. One last piece of info I do not have port 80 open in router for ISY but I do have it for another ruel for my server, and don't think I have to or can make it a ruel for both or if thats even revelent. Any help would be great thanks. Link to comment
Michel Kohanim Posted May 20, 2012 Share Posted May 20, 2012 Hello robandcathy, Please log back in to your router and make sure that it's pointing to the correct IP address for ISY. After firmware upgrades, ISY reboots and - unless you have setup your ISY with static IP address - your router might give a different IP address. With kind regards, Michel Link to comment
robandcathy1 Posted May 20, 2012 Author Share Posted May 20, 2012 It is I use fixed IP addresses, both what the router and ISY display are correct. Link to comment
Michel Kohanim Posted May 21, 2012 Share Posted May 21, 2012 Hi again, How about the ports? And, did you use File | Enable Internet Access or did you manually create port forwarding rules in your router? With kind regards, Michel Link to comment
robandcathy1 Posted May 21, 2012 Author Share Posted May 21, 2012 I have at&t uverse router I have even tried to put the ISY in dmz mode which allows ALL traffic and still no luck so I don't think its a issue with my router. I did both, when I go file/enable internet I get failed Internet access. I also did go into the router and set the rules up but that was a long time ago and nothing has changed. I know in the one pic shows not connected but it is, because I can get email alerts, I sent my self a test and it went fine, as well as showing the correct IP. I hope this all helps, I'm kinda lost as why the ISY would have lost internet connection, and by no means am I saying its Universal Devices fault, probably something I did or at&t but I do think all my settings are in place correctly. Thank You Link to comment
Michel Kohanim Posted May 22, 2012 Share Posted May 22, 2012 Hello robandcathy, Please do be kind enough to submit a ticket ... it's much more expedient and we'll have a chance to login to your device and see what's going on. With kind regards, Michel Link to comment
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