i am new isy-99 user...just installed ISY-99 and 26 swithches....in the proccess to link all devices.....just loged in today in Admin Console...it is swoing all my devices...but unable to control any of them thru admin console...it feels like it is no conection....any ideas?

Hello raderu,

 

I am so very sorry to hear about the problems you are having.

 

Do you get any type of error dialog? Or, is it only the case that you do NOT see any status updates in the Admin Console?

 

If you have firewall software installed on your computer, please try the following:

1. Go to http://www.universal-devices.com/99i/admin.jnlp ... This should install an icon on your desktop

2. When Admin Console comes up, minimize it

3. Click on the Add button

4. Use the IP address for your ISY in https://your.isy.ip.address … or you could try https://isy (this only works on Windows)

 

 

With kind regards,

Michel

sorry not that good with this....when i click "add"....little window poped out asking for URL number...where i get that one?

ok...i get it....so just like you said...click "add" botton....new window came up asking for URL address....inputed http://ip address/....errormsg came up: Not Found .....and XML Parse Error http://ip address/ ?????? what is next?

Hello raderu,

 

I am so very sorry to hear. Please contact our support team (links below) and schedule a remote session. We'll log into your computer and try to figure out what's going on.

 

With kind regards,

Michel