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Scene not working

francoislegacy
in ISY994

Featured Replies

Posted

I have a problem with scenes not working at all with my 4 dualband lamplincs (ISY 99i, PLM).

 

From the admin console, I can control each lamplinc individually. I can also control them with a program. I can do the same from Mobilinc on my

iphone.

 

And if I use a button on a Keypadlinc to trigger a program, it works.

 

So, i think I can assume that there is no communication problem.

 

But I can't make any scene works.

 

Using the "Test scene", report show that it failed.

 

So, my question is : what steps should i follow to try to resolve this problem.

Thanks

Run Tools | Diagnostics | Event Viwer with Level 3, run the Scene test and post the results.

 

Include in the posted trace a LampLinc On/Off with the Admin Console of one of the failing devices.

  • Author
Run Tools | Diagnostics | Event Viwer with Level 3, run the Scene test and post the results.

 

Include in the posted trace a LampLinc On/Off with the Admin Console of one of the failing devices.

 

Thanks LeeG,

 

This is what i get from Event Viewer (a bit long)

 

sam. 07/28/2012 16:03:51 : [GRP-RX ] 02 61 15 13 00 06

 

sam. 07/28/2012 16:03:51 : [iNST-SRX ] 02 50 1B.9B.92 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:51 : [iNST-SRX ] 02 50 1B.9B.92 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:52 : [iNST-SRX ] 02 50 18.A1.27 1B.FD.AB E2 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:52 : [iNST-SRX ] 02 50 18.A1.27 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:52 : [iNST-SRX ] 02 50 18.A1.27 1B.FD.AB E1 13 FF LTOFFRR(FF): Process Message: Ignored

 

sam. 07/28/2012 16:03:52 : [iNST-SRX ] 02 50 18.A1.25 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:53 : [iNST-SRX ] 02 50 18.A1.25 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:53 : [iNST-SRX ] 02 50 18.A1.25 1B.FD.AB E1 13 FF LTOFFRR(FF): Process Message: Ignored

 

sam. 07/28/2012 16:03:53 : [iNST-SRX ] 02 50 18.A2.29 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:53 : [iNST-SRX ] 02 50 18.A2.29 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:53 : [iNST-SRX ] 02 50 18.A2.29 1B.FD.AB E1 13 FF LTOFFRR(FF): Process Message: Ignored

 

sam. 07/28/2012 16:03:53 : [iNST-SRX ] 02 50 18.A3.59 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:54 : [iNST-SRX ] 02 50 18.A3.59 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:54 : [iNST-SRX ] 02 50 18.A3.59 1B.FD.AB E1 13 FF LTOFFRR(FF): Process Message: Ignored

 

sam. 07/28/2012 16:03:54 : [iNST-SRX ] 02 50 1B.9B.92 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:54 : [iNST-SRX ] 02 50 1B.9B.92 1B.FD.AB 62 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:54 : [standard-Cleanup Ack][1B.9B.92-->ISY/PLM Group=0] Max Hops=2, Hops Left=0

 

sam. 07/28/2012 16:03:55 : [iNST-SRX ] 02 50 18.A1.27 1B.FD.AB E2 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:56 : [iNST-SRX ] 02 50 18.A1.27 1B.FD.AB E2 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:56 : [iNST-SRX ] 02 50 18.A1.27 1B.FD.AB E2 13 FF LTOFFRR(FF): Process Message: Ignored

 

sam. 07/28/2012 16:03:56 : [iNST-SRX ] 02 50 18.A1.25 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:56 : [iNST-SRX ] 02 50 18.A1.25 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:56 : [iNST-SRX ] 02 50 18.A1.25 1B.FD.AB E1 13 FF LTOFFRR(FF): Process Message: Ignored

 

sam. 07/28/2012 16:03:56 : [iNST-SRX ] 02 50 18.A2.29 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:57 : [iNST-SRX ] 02 50 18.A2.29 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:57 : [iNST-SRX ] 02 50 18.A2.29 1B.FD.AB E1 13 FF LTOFFRR(FF): Process Message: Ignored

 

sam. 07/28/2012 16:03:57 : [iNST-SRX ] 02 50 18.A3.59 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:57 : [iNST-SRX ] 02 50 18.A3.59 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:57 : [iNST-SRX ] 02 50 18.A3.59 1B.FD.AB E1 13 FF LTOFFRR(FF): Process Message: Ignored

 

sam. 07/28/2012 16:03:57 : [iNST-SRX ] 02 50 1B.9B.92 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:57 : [iNST-SRX ] 02 50 1B.9B.92 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:58 : [iNST-SRX ] 02 50 1B.9B.92 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:58 : [iNST-SRX ] 02 50 1B.9B.92 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:59 : [iNST-SRX ] 02 50 18.A1.27 1B.FD.AB E2 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:59 : [iNST-SRX ] 02 50 18.A1.25 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:59 : [iNST-SRX ] 02 50 18.A1.27 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:59 : [iNST-SRX ] 02 50 18.A2.29 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:03:59 : [iNST-SRX ] 02 50 18.A3.59 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:00 : [iNST-SRX ] 02 50 18.A1.25 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:00 : [iNST-SRX ] 02 50 18.A2.29 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:00 : [iNST-SRX ] 02 50 18.A3.59 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:00 : [iNST-SRX ] 02 50 1C.A8.E8 1B.FD.AB 61 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:00 : [standard-Cleanup Ack][1C.A8.E8-->ISY/PLM Group=0] Max Hops=1, Hops Left=0

 

sam. 07/28/2012 16:04:01 : [iNST-SRX ] 02 50 1C.A8.E8 1B.FD.AB 61 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:01 : [standard-Cleanup Ack][1C.A8.E8-->ISY/PLM Group=0] Max Hops=1, Hops Left=0

 

sam. 07/28/2012 16:04:01 : [iNST-SRX ] 02 50 1C.A8.E8 1B.FD.AB 61 13 FF LTOFFRR(FF): Process Message: Ignored

 

sam. 07/28/2012 16:04:01 : [standard-Cleanup Ack][1C.A8.E8-->ISY/PLM Group=0] Max Hops=1, Hops Left=0

 

sam. 07/28/2012 16:04:01 : [iNST-SRX ] 02 50 1B.9B.92 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:01 : [iNST-SRX ] 02 50 1B.9B.92 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:01 : [iNST-SRX ] 02 50 1B.9B.92 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:02 : [iNST-SRX ] 02 50 1B.9B.92 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:02 : [iNST-SRX ] 02 50 18.A1.27 1B.FD.AB E2 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:03 : [iNST-SRX ] 02 50 18.A1.27 1B.FD.AB E3 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:03 : [iNST-SRX ] 02 50 18.A1.27 1B.FD.AB E3 13 FF LTOFFRR(FF): Process Message: Ignored

 

sam. 07/28/2012 16:04:03 : [iNST-SRX ] 02 50 18.A1.25 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:04 : [iNST-SRX ] 02 50 18.A1.25 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:04 : [iNST-SRX ] 02 50 18.A1.25 1B.FD.AB E1 13 FF LTOFFRR(FF): Process Message: Ignored

 

sam. 07/28/2012 16:04:04 : [iNST-SRX ] 02 50 18.A2.29 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:04 : [iNST-SRX ] 02 50 18.A2.29 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:04 : [iNST-SRX ] 02 50 18.A2.29 1B.FD.AB E1 13 FF LTOFFRR(FF): Process Message: Ignored

 

sam. 07/28/2012 16:04:04 : [iNST-SRX ] 02 50 18.A3.59 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:05 : [CLEAN-UP-RPT] 02 58 06

 

sam. 07/28/2012 16:04:05 : [iNST-SRX ] 02 50 18.A3.59 1B.FD.AB E1 13 FF LTOFFRR(FF)

 

sam. 07/28/2012 16:04:05 : [iNST-SRX ] 02 50 18.A3.59 1B.FD.AB E1 13 FF LTOFFRR(FF): Process Message: Ignored

 

----- salon50 Test Results -----

[Failed] Lamp.vaissellier (18 A3 59 1)

[Failed] Lamp.coin.porte (18 A1 27 1)

[Failed] Lamp.coin.table (18 A1 25 1)

[Failed] Lamp.table.appoint (18 A2 29 1)

----- salon50 Test Results -----

sam. 07/28/2012 16:04:11 : [iNST-TX-I1 ] 02 62 00 00 15 CF 13 00

 

sam. 07/28/2012 16:04:11 : [iNST-ACK ] 02 62 00.00.15 CF 13 00 06 LTOFFRR(00)

Thanks for the trace.

 

Most of the devices are sending a NAK response meaning they received the Scene command but would not react to it. What is the device type (number) and what load is connected to the failing devices.

 

What ISY firmware is being used?

  • Author

Device type :

B2457D2 LampLinc BiPhy v41

(all 4 are of this type)

 

The load is a regular table lamp with regular light bulb (no LED or CFL). 3 of them are 60W and the 4th has a 100W bulb.

  • Author

And Isy firmware is 3.2.6

 

Thank you for your interpretation of the trace.

Run Tools | Diagnostics | Event Viewer with Level 3. Right click one of the LampLinc nodes, select Diagnostics | Query Insteon Engine. Then using the Admin Console turn the LampLinc On and Off. Post the trace containing the Query Insteon Engine and On/Off trace.

 

I suspect these are I2CS devices. Was the Scene created under 3.2.6?

 

Run Help | About and verify the UI line indicates 3.2.6.

  • Author

UI is also 3.2.6

scenes were created with this version of UI.

 

In the meanwhile, after you gave me some advices, i tried something.

 

I did a "Restore Device" on each lamplinc and now it seems to work!

 

I'll have to do a few more tests, but... it's looking good

 

Once again thanks a lot!

It looked like a link record issue. I2CS devices are very restrictive about which PLM can issue commands to it and that authority rests with the link records in the device.

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