Hello Everyone,

Anyone else run across this issue?I am using a mac I cannot get current status to any devices on the ISY local in the network.If I go outside the network and back in I do get current status.I also have a PC on site Windows 7 it works fine both ways.???

 

Thanks Tim

Hi Tim,

 

I have never seen this on a MAC but the new GateKeeper security might have something to do with it.

 

Can you please go to Tools | Diagnostics | Event Viewer, change the level to 3, and then query any one of your devices? What do you see in the Event Viewer?

 

With kind regards,

Michel

event viewer does not work local.

You do not see anything in the event viewer? OR, event viewer does not even pop up?

 

With kind regards,

Michel

Hi Michel,

Sorry for the delay,The event viewer pops up but there is nothing on it.I can turn lights on and off through the ISY but the status does not change.I can get on my ISY with my mac local but not this particular customer.This happen after we purchased the portal pluggin and the system rebooted.I rebooted again cleared cache...still no change.

Thanks Tim