TRI0N

Deciding if upgrading my current 2 units to Polysi and buying a whole new other system for a new commercial site is "EVEN WORTH IT". Why do I ask that? Pretty easy. Your Product LACKS SERIOUS SUPPORT! Right now, I have 2 ISY994i Z's and Polyglot will not update itself no matter how many times I reboot and attempt to update date. It refuses to update to 2.2.11 from 2.2.9-5. Have I searched? Does water get you wet? YES! Why this is not something easily found on your support site (oh don't even get me started on how BS your Account Linking from old Forums to New is a PAIN IN THE REAR END!) is why I question even supporting the product. Why is "EVERY" time there is a problem with your product it's a royal pain in the rear end to get support for it? Either a new login system, new forms, new support system. Always, ALWAYS a problem!!!! Now what I need to know is this: I need to upgrade Polyglot on my Pi 4 Servers I have dedicated for each ISY. Right now, the so called "built in update button" LIES to you the entire process and tells you it updated just fine but after a reboot of Polyglot, that is not the case. Another good reason to question your product. I need whatever is needed to get 2.2.9-5 to Newest Version on a Pi 4. Of course, I'm sure there is a newer version of the ISY of 5.3.0 which I have not looked at yet, probably because it was a pain the rear end just to upgrade that to 5.3.0. the last time I preformed update. It's like you literally need to hire an IT just to watch your website and product because there is ABSOLUTELY NO NOTIFICATIONS or such updates. It's so bad that I remember something about 5.1 thru 5.3 caused so many problems you actually recommended customers to rebuild their entire setup in the ISY. Convince me that your product is worth investing in again because unless I get these Polyglots up to date so they can see new devices. I'm seriously putting money elsewhere.