Received a pre-owned Polisy Pro but cannot access it in IOX Start. Boots fine (beeps - three lights, then two then one solid green) and it is showing up on my Netgear Router. Tried doing a hard reset with the front button but it doesn't seem to work. Press the button at the front and hold the button but it does not produce three lights as indicated in the instructions.
IOX finds my ISY994i no problem
Any idea to get access or is something wrong with the box? Rear ethernet port shows activity.