bmercier

Problem should be resolved now. If it has not connected yet, it should be a matter of minutes.

Problem should be resolved now. If it has not connected yet, it should be a matter of minutes.

Some units are not connecting. Working on a solution.

Please hold on. Problem identified. There is a TLS negotiation problem. Working on a solution.

It should be reconnected by now. It's usually a matter of minutes at most. Something is wrong. Please try a reboot. If that does not work, please open a ticket and I will troubleshoot this with you.

The maintenance is now completed. Some units may take some more time to reconnect though.

When you buy a license, it is added to the end of the current expiry. Therefore you can buy another license now, it will be added to the end. You don't even need to wait one day.

Hello everyone, We will have a short portal maintenace Tuesday March 17th. Between 4am and 5am PST, your unit will briefly disconnect and reconnect to portal. The purpose of this maintenance is to update our certificates. Benoit

Although the 994 is no longer supported, we still allow 994 to connect to portal and there are no plans to change this in the near future.

In the menu, click "Home". You will see the gear icon on the right.

Does anyone has missing statuses fairly consistently? I'm referring to status either in the Nodes page, or when using the Admin Console to port 80 or 443 (eisy-ui)

The next eisy-ui release will show scenes & folders in the Nodes page. Programs with a scene will show the scene name as one would expect. The ability to edit or view the content of a scene will be implemented later though.

Does everything work in the Admin Console? I'm thinking that maybe the plugin has been removed or is not running? If everything works in AC, please open a ticket so we can investigate further with you.

Both the eisy and/or Java app can use wifi or be wired as long as they are on the same network.

Yes, you still need the Java app to manage OpenADR.