bmercier

Problem is now solved.

There is currently a known problem with the update: UD Mobile does not get device statuses. We are working on it.

Step one of the update is completed.

On Thursday and Friday, January 19th & 20th, we will proceed with a Portal update. This is a fairly major technology update which will cover the node.js version, but also major updates to node.js modules. The migration will be done in 2 steps and should be totally transparent with no down time. This is only a technology update; there are no new features. The first step will be done on 01/19 from 5am PST to 7am PST, and the second step will be done on 01/20, from 5am PST to 7am PST. Benoit

I believe you have another device with the spoken you chose. Try to enter the spoken in the search box to find which device has this spoken.

The refresh button on the right only refreshes the UI with the content from the server. It's only useful if the UI is opened from several devices at the same time. If the intent is to sync the devices with Alexa, the best way is to ask "Alexa, discover my devices". The sync is always from portal to Amazon. Not the opposite. Thanks Benoit

Portal does not support websockets. You can however get a subscription using a web service. You have to make a POST /services (using preferred ISY) or POST /<isyKey>/services This should get you started: const customHeader = { SOAPACTION : '"urn:udi-com:service:X_Insteon_Lighting_Service:1#Subscribe"' } const body = new Buffer.from('<s:Envelope><s:Body><u:Subscribe xmlns:u="urn:udi-com:service:X_Insteon_Lighting_Service:1"><reportURL></reportURL><duration>infinite</duration></u:Subscribe></s:Body></s:Envelope>') Benoit

No, there is plenty of disk space already

I know it's been 3 outages in just a few days, and this looks really bad on us. Let me share with you a few more details. The first outage was due to a stupid lack of disk space on the database server. Logs suddenly started to grow quickly until we ran out of space. Clearing the logs allowed us to get back online quickly. Second outage was more subtle and was due to a performance problem with the oAuth server. It went slower and slower until it reached a threshold at which point Alexa was making retries on the oAuth server, which quickly worsened the problem with deadlocks on oAuth records, which ultimately made the database server reach 100% cpu in an instant, which made everything terribly slow. A simple index added fixed the problem. This time again is a different problem. It appears to be an Amazon failure where connection to the database server was severed. I could not even SSH to the server, all communication was stopped. I experienced this type of problems a few times over the years, and due to redundancy it never had an impact on the uptime. But when it happens on the database server like this time, it's a different story. So this is really 3 different and unrelated problem which happened in a short period of time.

May take a few minutes to have all ISYs to reconnect.

It's up now. ISYs are reconnecting.

Looking into it now

Thanks for the suggestion. We are already planning for a similar feature. It would actually test connectivity down to your ISY and send you a push notification. This way, it would detect if your ISY disconnects from portal. Not depending on portal though is a bit trickier as the database itself is required to know the list of current registered users. Will look into that, it's a good suggestion. Thanks, Benoit

If you are referring to Alexa skill or google home, please relink. It may have become unlinked. Portal services are all up.

ISY Portal has been down last night for about 1 hours and 30 minutes, starting 2022-11-30 03:50 UTC (22h50 Eastern time, 19h50 Pacific time). This was caused by a performance problem with the database server. The root cause was a performance problem on a specific query related to oAuth services and it was resolved by adding an index. The problem appeared suddenly because the queries were taking longer and longer and reached a threshold where Alexa services were resending requests, creating deadlocks. The service was restored around 2022-11-30 05:10 UTC. During the outage, access to Portal services were prevented, including Alexa and Google Home services. After service restauration, Alexa, Google home and other services worked again. During this outage, your Alexa skill link may have become "expired". If so, please relink the skill.

Portal is now back to normal. We will analyze the logs tomorrow, but as a preliminary conclusion, database server was running at 100% due to a missing index. Technically Echo and Google Home should now be working too. However, I could see in the logs that the issue is related to oAuth. So if the Alexa or Google Home can't communicate with any device, it is possible that the skill may have to be unlinked and relinked.

Currently being investigated

Try to delete the device in the Alexa app. Then, ask Alexa, discover my devices. The device as configured in Portal should reappear. Try to control it then. Benoit

Next step, find your device in the Alexa app, and try to use them from there.

What was the problem?

ISY Web access: Login to portal, besides your ISY, click Select Tools. ISY Web access is the first option. The goal is to test Portal to your ISY connectivity. Benoit

Can you control devices through ISY Web accesss?

There are no active problems with Portal. Alexa troubleshooting tips: Make sure your ISY is online on portal Try to control devices using ISY Web access In the Alexa app, make sure you can see your device If so, try to control it from the app