bmercier

Hello everyone, We will have a maintenance on Tuesday 04-18-2023 at 5:00 AM Pacific time which will last about 30 minutes. During this period, your ISY may disconnect briefly from portal. Benoit

It's probably the opposite. ISY rebooted, and incidently became offline. Portal does not trigger reboots (Except for one specific maintenance a few weeks ago).

Thanks for the report. I analyzed the problem and just pushed a fix. Benoit

ISY/Polisy/eisy opens a permanent socket connection to Portal. Whenever that socket connection drop, ISY will automatically attempt to reconnect. There are a number of reasons why a socket can drop: ISY Reboot Router reboot Bad Internet connectivity ISP changing your IP address Routers may also mess with connections Portal maintenance. etc. So a reconnection once in a while is not really a problem. However, if you see constant reconnections, it's a sign of a problem somewhere on ISY/Polisy/eisy, your network, or your internet connection. Portal maintenances affecting connections are rare and announced on the forum. In the future, there will also be a UD communication (push notitication) which will let you know before a maintenance. FYI, not all portal maintenances have an effect. Only maintenance on specific servers handling inbound connections would impact the ISY-to-Portal connectivity. If you see regular disconnect/reconnects, such as every hours or more frequent, I encourage you to open a ticket.

Hello everyone, There is now a delay used before sending online/offline notifications. When getting offline, there is now a delay of 60 seconds before a notification is sent. It it comes back online within that delay, no notification will be sent. When getting online, there is now a delay of 5 seconds before the notification is sent. If it goes offline within that delay, no notification is sent. In addition, the notifications now includes the alias. Let me know if you encounter any issues. Thanks for your feedback!

@sjenkins, @johnnyt, @TTynan01, thanks for the suggestions. I will look into having a delay before sending an offline notification.

Will look into adding this feature.

Currently, no. It's an all or nothing. Are you saying that in UD Mobile, under Notifications, you turned off System Notifications for your phone, and you still receive the notifications?

When starting a maintenance, you should also receive a notification, as long as UD Communications are enabled.

Whenever there is a maintenance or a known problem, you will see a post on the forum under UD Portal. Maintenances are pinned for a while.

Your ISY definitely have an issue. I know a few ISY keep connecting/disconnecting continuously. Please open a ticket so it is investigated further. FYI, when you login to portal, hover the mouse on the green dot. This will tell you the las connection time. This may be useful while you disable the notifications.

Good suggestion. I will look into that feature.

Click on the top left arrow

This is now active

Test message is the way to go. After sending a test notification, when you know who the phone belongs to, click on the name to change the name to something meaningful.

UD Mobile now features 2 new notification options. Please review the notifications settings by clicking the gear icon at the top right of the "Notifications" tab. UD Communications To receive Universal Devices communications, make sure that the Group "UD Communications" has at least one phone active. System notifications On Monday April 3rd, 8 AM Pacific time, we will turn on System notifications. Whenever an ISY/Polisy/eisy connects or disconnects from Portal, you will receive a notification on all phones active in the group "System notifications". We recommend that you review your notification settings so that the relevant phones receive these notifications. Benoit

Message understood. The automatic provisioning has been disabled this morning for this reason. Thanks, Benoit

Maintenance is completed. Benoit

Provisioning takes time. eisys were provisioned one after the other, automatically in sequence.

Precisely. PG3x and IoX 5.5.9 only.

Hello everyone, We will have a maintenance on Monday 03-27-2023 at 5:00 AM Pacific time which will last about 1 hour. During this period, your ISY will disconnect from portal for a few brief moments. The purpose is to rollback a feature introduced during the 03-24 maintenance. Please see this post for more details: Thanks, Benoit

Here's more details. PG3 remote access will work with the help of a permanent connection to AWS IoT Core. The feature this morning included 3 things: Determine if the eisy firmware supports PG3 remote access and if it is already configured Auto-Provision the connection to AWS IoT Core Auto-Deprovision the connection to AWS IoT Core if the license expires This morning, all eisy's at 5.5.9 were auto-provisioned. This process involves a reboot on eisy, which some of you noticed. For most of you, the update went quite well. However, we noticed that a small number of eisy started to lose their connection to portal every minutes or so, and this seems to correlate with the time they were automatically-provisioned. In addition, manual deprovisioning did not help. Therefore we are planning to rollback and disable the Auto-Provisioning on Monday. Separate post to follow. If you are experiencing connectivity problem with portal, please open a ticket. We will need to see logs to find the root cause. Thanks in advance for your help.

Yes, if at 5.5.9 with a valid license.

This update is in preparation of PG3 remote access. One of the thing that it does, is provision access to AWS IoT Core. The reboot is a sign that provisioning went successfully. We are noticing an issue currently, several eisy's keep losing their connection and reconnecting. This is currently under investigation.

I would add that the maintenance did not impact the database, the web server or the oAuth servers. The only impact was that the ISY to Portal connectivity was dropped for a few seconds, and the subscriptions as well. Benoit