Techman
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Viewing Topic: Ecobee not communicating
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How to find my current EISY software version numbers
You can view the EISY config file from here: https://eisy.local:8443/WEB/sysconfig.txt click on ADVANCED, CONTINUE to eisy.local (unsafe)
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Keep a local login. Seems I only have Portal access
To add local login to the admin console click on ADD, then add the following URL https://eisy.local:8443/desc and then click on SAVE.
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How to migrate from ISY994i/ir to EISY
I'm not aware of a way to view the CPU or processes. To view running programs click on PROGRAMS | SUMMARY and look at the ACTIVITY column I would first clean the SD ard
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How to migrate from ISY994i/ir to EISY
The SD cards have a tendency to fail after time, howerver you can try removing power from the ISY, then remove the SD card and clean its contacts with a soft eraser. The contacts are prone to oxidation and cleaning them restores connectivity. Also look for programs that may be running in a loop
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How to migrate from ISY994i/ir to EISY
@johnstonf What type of devices are in Motion3 and Vacuum program with the out of memory? Can you post a copy of that program. You should correct all the errors in the 994 before migrating
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IoX finder
I'm a Windows user, in windows you can hold down the control key when closing the window to set the size, not sure about the MAC As @Geddy suggested you should try to locate the .STATE files and delete them. The will rebuild the next time you open the launcher
- IoX finder
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How to upgrade EISY when my IoX version is 5.8.4
It's best to open a support ticket My Tickets - Universal Devices - The Most Powerful Automation, Energy Management, and IoT Platform
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EISY 6.0.5
Under the configuration tab, is the zwave box set to ON
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Upgrade from ISY994i to eisy v2
It's best to send an email with your question to: sales@universal-devices.com
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ZWave LR support
Even though the Zwave/Matter board is Zwave LR certified it appears that the current software doesn't support LR. I have an open ticket and should know more next week and will post the results
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eisy FEEDBACK
It's possible that your Insteon mesh network is marginal, or that you have noise on your powerline that's interfering with the Insteon signals . How many dual band devices do you have in your system. If everything was working prior to moving over to the eisy try doing a restore device on the insteon devices that aren't working properly.
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Using a PLM that's already linked to Insteon
If the PLM was linked to another Hub then you will might have to factory reset it as the PLM contains the link tables of the previous hub and may not be compatible with the eisy Do you currently have a working, and populated eisy? The replace PLM instructions are attached. Replace PLM Procedure (EISY or POLISY).pdf
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Help with scenes not working since PLM replaced
@NewB Scenes reside in the PLM and the devices. You could disconnect the ISY and the scenes will still work. It's possible that when you initially restored the new PLM the scene's links got corrupted. Take a scene that isn't working and do a restore device for each device in that scene. If that corrects the problem then you'll have to do it for each scene that isn't working correctly. If that doesn't correct the problem then you'll have to rebuild the scene
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Help with scenes not working since PLM replaced
@NewB Assuming you have the ISY994, here is the replace PLM procedure Replace PLM (ISY994).pdf