Techman

It's probably best to open a support ticket: https://www.universal-devices.com/my-tickets I

On your eisy configuration tab, is the insteon box checked? What is the firmware version of your ISY994? Is your eisy connected via wifi or ethernet cable?

Clear your java cache, be sure to check ll 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp You can also try removing power from the eisy for 30 seconds Let me know if this resolved your issues

No visible enhancements. Most likely geared towards eisy-ui

Yes, it's still being refined

I don't think it has been formally released yet

Yes, your firmware is current 6.0.0. This is the latest release Make sure your Zigbee abnd Zwave antennas are connected to the correct connectors, if they're reversed it will cause communications issues. You can also try removing power from the eisy for about 30 seconds

In UD Mobile, click on the Home icon, then in the upper right click on the 3 dots, then click on Synchronize. This will add the lock to UD Mobile

Put the Kwickset lock into the linking mode then do an Exclude then an Include from your Zwave menu. Sometimes the locks need to be moved closer to the controller

@EGX What type of device is the Den Closet Light Do you have other Zwave devices in your system, if so are they working Verify that the 2 antennas are correctly installed on the connectors, i.e. red to red

It's best to open a support ticket https://www.universal-devices.com/my-tickets

Try removing power from the eisy for about 30 seconds Let me know if that worked

@stupalermo Take a close look at your loX Launcher login window, does it say to use your portal login email and password?

In UD Mobile try doing a Synchronize

@jim_ Not sure how your insteon support became unchecked. It's possible that you may have accidentally clicked it. At least you're back in business without having to buy a PLM What are your firmware and UI versions? As @Brian H mentioned, a factory reset on your PLM erased all it's data. What you needed to do was a "Restore PLM" assuming you have a viable and current backup. After you get everything working be sure to do both an ISY backup and a Zwave backup Here's the restore PLM info: Click on the Battery icon at the top. This will prevent EISY from trying to update programming on your RF devices which are probably in sleep mode Click on the Restore Modem (PLM) menu option In case EISY cannot communicate (or decides not to if it’s an RF device during the process, you will have a series of nodes with green 1011 icons in the device tree. For each one of those nodes: If an RF device, ensure that the device is in Programming mode (awake) Right mouse click | Write pending updates If the above procedure fails on many of your devices, it's highly recommended that you follow the instructions for Restore Devices.