@jlloyd_UD
When you did the factory reset on your devices did you folllow the procedure below:
Factory Reset
Factory Reset clears all user settings from the device including INSTEON scenes, on-levels, ramp rates, X10 addresses, etc.
1) With a small screwdriver or your fingernail, pull out Set button to create an air gap
2) Wait 10 seconds
3) Push in Set button and hold. Do not let go
Keypad will begin to emit a long beep
4) When the beep stops, release the Set button.
Device’s embedded software will rewrite all settings to factory defaults
A couple of seconds will pass
Device will double-beep and its LEDs will return to normal brightness
The connected load will turn on and the device will return to ready mode