Jump to content

Javi

Employees
  • Posts

    1906
  • Joined

  • Last visited

Community Answers

  1. Javi's post in Unable to connect 1.0.21 and 5.5.7 was marked as the answer   
    Please try again now.
     
  2. Javi's post in reboots required was marked as the answer   
    This is not normal behavior, the system should reconnect automatically.
    There have been a couple of users who had a program which triggered the same program-THEN in the THEN action which is an infinite loop without waiting. The constant program status change caused a buffer/stack overflow. So please check your running programs.
    If a program is not the issue please open a ticket.
  3. Javi's post in Help - Error: Could not update hub was marked as the answer   
    Hi @Silent Circle,
    Welcome to the UD forum.
    The system requires a name.  This should be populated automatically if you select the system from the popup dialog. My guess is this may be empty in Portal.  Correct this issue by dismissing the error then adding a name at the top of the screen, then press save at the top right.
    This may reoccur,  to find the root cause please send me a Private Message with the response from  a browser request to  https://my.isy.io/api/isys , this will prompt for your Portal username and password.  If you would prefer to open a ticket instead of Private forum Message please select UD Mobile as the category and write that Javi ask you to open a ticket.
    Edit: Fixed System Name for empty string in Android version 1.0.20 and iOS 1.0.18.
  4. Javi's post in UD Mobile keeps crashing was marked as the answer   
    Thanks.  Do you use ISY Portal and are you open to a remote diagnostic?  If you are please open a ticket under the UD Mobile category and include your UUID.  You can also send me a Private message and include your UUID. 
    If you are able to create an app backup (Settings-Tab > Backup) please also attach this file in a Private Message. The backup file will not attach in our ticket system, so we will have you email after ticket is established.
    EDIT:
    This issue as caused by Stack Overflow where a program called runThen on itself in THEN action.  This caused the program to run hundreds of times a second which eventually overflowed available memory.
  5. Javi's post in Error: Cannot read properties of undefined (reading Alexa skill) was marked as the answer   
    @oneklakes & @johnjces, 
    Please try again. Let me know if any errors persist.
  6. Javi's post in Siri Shortcuts interface to UD Mobile? was marked as the answer   
    It's on our list, just have items of higher priority. 
  7. Javi's post in Portal issue? Starting Subscription was marked as the answer   
    All please try now
  8. Javi's post in Request: customized true and false was marked as the answer   
    Formatted Value, icon, color, suffix, prefix can be adjusted using Customizations.
    See: https://wiki.universal-devices.com/index.php?title=UD_Mobile#Customizations
    Specifically: https://wiki.universal-devices.com/index.php?title=UD_Mobile#Formatted_Value
  9. Javi's post in Is there way to make icon on/off only? was marked as the answer   
    Added Toggle Widget to iOS 1.0.7 and Android 1.0.11.   Behavior is the same as the default except Node Dashboard is now triggered from menu (3 dot) icons and no divider between top and bottom of tile.
  10. Javi's post in How do I access the Admin Console via ISY portal? was marked as the answer   
    https://wiki.universal-devices.com/index.php?title=ISY_Portal_Admin_Console
  11. Javi's post in Can we manage both Polisy and EISY on UD Mobile was marked as the answer   
    Yes. UD Mobile can connect to multiple systems simultaneously without the need to switch between profiles.
    Many users manage 2 or more systems.  If a system is disconnected it can be disabled in system settings to prevent errors being shown.
  12. Javi's post in Unable to log into portal. was marked as the answer   
    We have had few reports on Android of there being a space after the username or password.  It may be caused by auto fill. The next version of the app will trim whitespace from the username field.
  13. Javi's post in iTach Connector setting was marked as the answer   
    The Node server replaces the connector value. Same with repeat value.
    Why: The control tower database has "1" in for all codes.  So this allows the user to copy the entire codeset and not have to manually change the connector value.
  14. Javi's post in UD Mobile for Android variable page change was marked as the answer   
    https://wiki.universal-devices.com/index.php?title=UD_Mobile#Program_And_Variable_Settings
    Enable in Settings-Tab > Systems > Your System > Program and Variable Settings.
  15. Javi's post in UD Mobile Website Link was marked as the answer   
    Thanks added missing www
  16. Javi's post in Fire or smoke detector icons? was marked as the answer   
    There is a fire icon in "Weather Icons", other alarm icons in security icons.
    We can add any icons from https://fonts.google.com/icons?icon.style=Rounded  (used filled, rounded) by request. Add requests as issues on github with URL of icon from fonts.google.  
    Issues:
    https://github.com/UniversalDevicesInc/UD-Mobile-iOS/issues
  17. Javi's post in accidentally revoked a license was marked as the answer   
    Delete the ISY in Portal, then add again.  You will have to accept from the Admin Console.
  18. Javi's post in iLearn was marked as the answer   
    https://globalcache.zendesk.com/hc/en-us/articles/360026433572-iLearn-Supported-Learners
    https://globalcache.zendesk.com/hc/en-us/articles/360034920131-iLearn-Learning-Basics
    For the iTach its next to the power input at the bottom, for iTach flex on the top.  It has been sometime since I have used iLearn, but I don't remember it having need for module or connector, I think you might be using the program/setting for thier larger equipment which accepts IR receivers as a module.
  19. Javi's post in Backup/Restore on Android & iOS was marked as the answer   
    Hi @PGHBubba,
    Currently Android and iOS backups are not compatible with each other.  We do plan to correct this in the future.
  20. Javi's post in Open/closed instead of on/off doors was marked as the answer   
    Hi @Blackbird,
    Yes it's possible using customization.
    See: 
     
  21. Javi's post in UD Mobile (iOS) Portal Not Set was marked as the answer   
    It appears the app lost the portal link for your system.
    Try Settings-Tab > Systems > your system.  Under Remote Connection Settings > Portal Account click the "Add" button.
  22. Javi's post in Error could not renew credentials was marked as the answer   
    Try Settings-Tab > Portal Accounts > Your Account.  It should prompt for login.   Will look into automatic prompt for login.
  23. Javi's post in Cannot update to latest iOS version was marked as the answer   
    Thanks @Geddy.   The link is all that is needed. Update current release topic to include links to both platforms.
     
     
  24. Javi's post in ISY994 Administrative Console suddenly won't launch was marked as the answer   
    Hi @Stinger
    Please first try rebooting or power cycling ISY.  Then follow instructions, linked below, to clear java cache and download a new version of ISY launcher.
    https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop
    If that does not work please let us know the error message.
  25. Javi's post in Program Runs and Should Not was marked as the answer   
    Based on your description it appears there is something triggering runThen on the program.  The variable did not change (based on timestamp)  and the program is true (last evaluation). Programs will evaluate to true if manually runThen and false for manually runElse until something causes a new evaluation.  So, if the variable is 0 and the program is true something triggered runThen.  This assumes the init value for the variable is also zero.
    Historically program IDs were limited in ISY994, so they are reused after deleted.  If I had to guess I would say there is something triggering runThen on the current program or an old program with the same ID (Alexa, IFTTT, Google ??).  Does the behavior continue if you remove the IF condition from this program?  
×
×
  • Create New...