bgrubb1

I moved an instance 2 weeks ago from a polisy to a eisy (internal zmatter to different usb zmater) 2 weeks ago and the restore fuction worked - no issues. I did have to do a reboot after installing the usb to get the zmatter as showing active. did you open s usb to confirm the antenna wires are connected ?

any chance you have the antennas swapped ?

try admin / admin

@bmercier ??

Does anyone know what the expanded Matter support is that is mentioned in the Black Friday sale email ? Is something other than a switch supported now ? Upgrade to eisy r2 and get 13% off, plus 1 FREE year of ISY Portal! Try our web-based eisy UI (no Java), HomeKit integration, expanded Matter support

There is a Node server that you can load on PG3X on the eIsy to make it control the vista 20 panel Called Envisalink-HW you add the Envisalink module to the panel and it acts like a keypad.

you can go into the alexa app and see if you have a button for skills. If you dont you have alexa + go to each alexa device and say "Alexa, end early access"

@bmercier @MNicholes additional info - I had to go to each Alexa unit at daughters house and tell it to revert to old Alexa. Most of the units replyed with It couldnt perform the operation since they wer not the units that had Alexa + enabled. When I finall found the one that had it enabled it reverted. This my origional question. If you purchase a new unit that has Alexa + installed, you introduce the issue and I do not know it the newer units allow you to revert

@bmercier that is correct. If any one or all are on Alexa + . As I said above, if you enable Alexa + on any unit, the alexa app no longer has a click box to show installed skills, It is replaced with "Alexa Programs"

@bmercier I just went through this at my daughters house. she was getting the no longer supported message when issueing commands. She was on V3 of the skill. It turned out ONE of her 5 echo's had the Alexa + skill , 4 did not but all responded with the message. removing it from the ONE made the message stop. In adddition, when the ONE was enabled, the Alexa App did not show skills, just alexa programs. Once removed, the App showed skills again. So... any alexa device on your account makes the skill anoying at best, useless at worst. I believe the newest Alexa devices only support Alexa +. does this mean ISY will not support the newer Devices, or will you look into supporting Alexa + ??

i had the issue the other day with adding a switch and it kept trying too add again Reboot fixed the issue

running UD Mobile Version 1.3.4 and works fine on IOS 26.1

Cancel Thermostat reported connected I disconnected I disconnected and re connected Working now I can no longer control Venstar since the 6.0 upgrade Still Controllable via Skyport Thermostat shows its connected at IP address .182 Anyone else having issues ? Log shows 2025-10-03 17:55:59.950 Thread-1141 (_poll_handler) udi_interface INFO venstarns:shortPoll: Updating node states in shortPoll()... 2025-10-03 17:55:59.952 Thread-1141 (_poll_handler) udi_interface WARNING venstarapi:_call_api: HTTP GET in _call_api() failed: HTTPConnectionPool(host='192.168.1.182', port=80): Max retries exceeded with url: /query/info (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x2c853d78a6d0>: Failed to establish a new connection: [Errno 64] Host is down')) 2025-10-03 17:56:19.941 Thread-1142 (_poll_handler) udi_interface INFO venstarns:shortPoll: Updating node states in shortPoll()... 2025-10-03 17:56:19.943 Thread-1142 (_poll_handler) udi_interface WARNING venstarapi:_call_api: HTTP GET in _call_api() failed: HTTPConnectionPool(host='192.168.1.182', port=80): Max retries exceeded with url: /query/info (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x2c853d7e3bd0>: Failed to establish a new connection: [Errno 64] Host is down')) 2025-10-03 17:56:39.948 Thread-1143 (_poll_handler) udi_interface INFO venstarns:shortPoll: Updating node states in shortPoll()... 2025-10-03 17:56:46.004 Thread-1143 (_poll_handler) udi_interface WARNING venstarapi:_call_api: HTTP GET in _call_api() failed: HTTPConnectionPool(host='192.168.1.182', port=80): Max retries exceeded with url: /query/info (Caused by ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x2c853d7e2b90>, 'Connection to 192.168.1.182 timed out. (connect timeout=6.05)')) 2025-10-03 17:56:47.022 Thread-1144 (_poll_handler) udi_interface INFO venstarns:longPoll: Updating alerts and runtimes in longPoll()... 2025-10-03 17:56:53.076 Thread-1144 (_poll_handler) udi_interface WARNING venstarapi:_call_api: HTTP GET in _call_api() failed: HTTPConnectionPool(host='192.168.1.182', port=80): Max retries exceeded with url: /query/alerts (Caused by ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x2c853d7e3f50>, 'Connection to 192.168.1.182 timed out. (connect timeout=6.05)')) 2025-10-03 17:56:53.077 Thread-1144 (_poll_handler) udi_interface WARNING venstarapi:_call_api: HTTP GET in _call_api() failed: HTTPConnectionPool(host='192.168.1.182', port=80): Max retries exceeded with url: /query/sensors (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x2c853d78fc90>: Failed to establish a new connection: [Errno 64] Host is down')) 2025-10-03 17:56:53.078 Thread-1144 (_poll_handler) udi_interface WARNING venstarapi:_call_api: HTTP GET in _call_api() failed: HTTPConnectionPool(host='192.168.1.182', port=80): Max retries exceeded with url: /query/runtimes (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x2c853d5c9c50>: Failed to establish a new connection: [Errno 64] Host is down')) 2025-10-03 17:56:59.961 Thread-1145 (_poll_handler) udi_interface INFO venstarns:shortPoll: Updating node states in shortPoll()... 2025-10-03 17:56:59.962 Thread-1145 (_poll_handler) udi_interface WARNING venstarapi:_call_api: HTTP GET in _call_api() failed: HTTPConnectionPool(host='192.168.1.182', port=80): Max retries exceeded with url: /query/info (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x2c853d5fb710>: Failed to establish a new connection: [Errno 64] Host is down')) 2025-10-03 17:57:19.956 Thread-1146 (_poll_handler) udi_interface INFO venstarns:shortPoll: Updating node states in shortPoll()... 2025-10-03 17:57:19.957 Thread-1146 (_poll_handler) udi_interface WARNING venstarapi:_call_api: HTTP GET in _call_api() failed: HTTPConnectionPool(host='192.168.1.182', port=80): Max retries exceeded with url: /query/info (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x2c853d78b310>: Failed to establish a new connection: [Errno 64] Host is down')) 2025-10-03 17:57:39.961 Thread-1147 (_poll_handler) udi_interface INFO venstarns:shortPoll: Updating node states in shortPoll()... 2025-10-03 17:57:46.013 Thread-1147 (_poll_handler) udi_interface WARNING venstarapi:_call_api: HTTP GET in _call_api() failed: HTTPConnectionPool(host='192.168.1.182', port=80): Max retries exceeded with url: /query/info (Caused by ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x2c853d78b450>, 'Connection to 192.168.1.182 timed out. (connect timeout=6.05)')) 2025-10-03 17:57:59.965 Thread-1148 (_poll_handler) udi_interface INFO venstarns:shortPoll: Updating node states in shortPoll()... 2025-10-03 17:58:06.020 Thread-1148 (_poll_handler) udi_interface WARNING venstarapi:_call_api: HTTP GET in _call_api() failed: HTTPConnectionPool(host='192.168.1.182', port=80): Max retries exceeded with url: /query/info (Caused by ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x2c853d77e950>, 'Connection to 192.168.1.182 timed out. (connect timeout=6.05)')) 2025-10-03 17:58:19.966 Thread-1149 (_poll_handler) udi_interface INFO venstarns:shortPoll: Updating node states in shortPoll()... 2025-10-03 17:58:19.968 Thread-1149 (_poll_handler) udi_interface WARNING venstarapi:_call_api: HTTP GET in _call_api() failed: HTTPConnectionPool(host='192.168.1.182', port=80): Max retries exceeded with url: /query/info (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x2c853d799210>: Failed to establish a new connection: [Errno 64] Host is down'))

I have the same exact setup and mine are working fine

My Daughter reported similar after she took the install for the "New Alexa AI" did you install ?