MrBill

means that it downloads the admin console file from a cloud server, which is faster than (lan) because the 994 is slow at encrypting the file. You're not actually doing anything in the cloud other than getting the admin console file.

are they 99i's or 994i's? If they are 99's i don't know what firmware to suggest you load, it would be old. 99's are deprecated and unsupported. If 994's tell us what both firmware versions say from Help > About

On a mac your best approach is to clear the java cache, and delete any files you have named admin.jnlp or start.jnlp and then save the admin console file from your ISY... http://<IP address of ISY>/admin.jnlp There's also the launcher, but you'll have better luck with the above. From windows the better solution is the ISY Launcher.

Try sudo service isy start and let us know what it says.

Oh that's very interesting... I've been perhaps confused for nearly a year since I started paying attention to insteon ownership. https://www.sos.wa.gov/corps/business.aspx?ubi=604051836

Have you double checked that you downloaded the correct version of the file (PLM vs Non-PLM)?

You can watch your Event Viewer window to see what's actually happening. You can also watch the Event Viewer afer the fact to watch how many retries are occurring. that said, if you're increasing retries to 5 and your system is very large you may be creating greater traffic collision issues. The real solution to the problem is to solve the communication issue.

1) Find the IP address via the router. 2) Download and install the latest Java from https://www.java.com (it must be that java, not some other version of java). 3) try using the launcher... on Windows this step will work, on Mac you may or may not have success with launcher), to use the ISY Launcher you basically download the start.jnlp file from https://isy.universal-devices.com/start.jnlp The first time you run start.jnlp it will install an icon on your desktop called ISY Launcher which you will use going forward. 4) the next thing you should see is an ISY Finder window. Finder may or may not Find your ISY on your network. If it did click the row and pick Admin Console (cloud). If it didn't use the Add button in the finder window to add an entry in this format: http://<IP address from step 1>/desc (don't include the <>, your entry should look something like http://192.168.1.33/desc) 5) report back your issues or status and we will go from there.....

There has been a user here posting misinformation about Richmond Capital Partners, they seem to think that it was Rob's own company.... it's not... it's been around since 2000 and has worldwide locations, and is perhaps stronger in Europe (I can't back that up other than the corporate office is in London) https://richmondcapitalpartners.com/about/

Rob's linkedin is now a 404.... lol

Doesn't matter... the "Don't factory reset" warning is because people initially thought that's what they should do. BUT it's much easier to add to Home Assistant if they don't clear out the links. A unit that's being sold can be reset.

PC Mag: https://www.pcmag.com/news/smart-home-company-insteon-shuts-down-servers-without-warning i wish more of them would write about scumbag Rob Lilleness first, erasing his failure from linkedin and then yesterday trying to disguise/hide his linkedin by removing the pic and editing the name.

Are there lights blinking on the ISY? Or is it just the Steady Blue power light. Can you log into the AT&T router and see IP addresses that have been assigned?

We can solve that without a factory reset tho. A factory reset is going to leave him with no clue what to do next....

What type of router? internet connection? Are you saying you can't access it locally? do you know the IP address?

22 bids brought it up to that price.... It's not a Buy it Now item.

Is it plugged into an ethernet jack? The ISY 994 doesn't have wifi. Have you restarted it? Don't factory reset at this point.

A word of caution... read the factory reset instructions as well and understand that they are similar. Holding the button too long graduates a password reset into a full factory reset.

Not with the 994, the USB version will connect directly to Polisy. And while I say no, in this thread, they developed a serial converter using a PI to make the 2448A7 usb interface work with the 994.... I don't know if anyone's tried that approach with the USB PLM, but if one works I would think the other would. That said, unless you just want a hobby project it's probably better and easier to just upgrade to Polisy (the Pro version of Polisy is not needed).

Using a PLM and ISY you are not affected. However the only place you can get additional product at this point is ebay. While mobilinc still works it's stuck in a time warp with no new recent development. You might want to check out UD mobile. The cloud server shutdown only effects user of the Insteon Hub.

yes

Rob Lilleness, CEO of smartlabs/InsteonSmarthome has now scrubbed his LinkedIn profile of not only his Insteon experience, he’s also deleted his picture and edited his name. https://www.linkedin.com/in/roblilleness/

Thanks, i must have mistyped

Is there a secret? I don't see anything under insteon.

ISY scenes are definitional greater than Alexa scenes! I use Alexa only as an I/O device... all the controller type functions and grouping are done in the ISY. Hint: you can also use programs in the ISY... for example "Alexa, goodbye" could run a program that turns off everything.