MrBill

You should open a ticket with support. support@universal-devices.com they reply fast during business hours, and only a little bit slower on weekends.

The PLM must be plugged into power first, wait 30 seconds, then plug in the ISY.

To tie a few concepts together here: @jjc60631 you now have the correct java, however browsers no longer run allow java to run directly from the browser. to use admin.jnlp you need to download it and run it by double clicking it... HOWEVER.... that's not the preferred method anymore (except it might be if you're using a Mac).... windows users should instead install the ISY Launcher, see the link provided by @Javi above. The ISY Launcher is delivered in a file named start.jnlp the first time it is run (by double clicking the file) it will install an icon on your desktop named ISY Launcher going forward simply use that icon to launch the admin console.

Just don't give up too soon. Let it be... it takes awhile... don't interrupt it.

the first 30 shipped, the very first batch. so not yours. I suspect, but it's only a guess, is that the error message you're seeing is based on the fact the bios version has been replaced, therefor the version installed is now "wrong"...

My son had a light that was doing weird things. (he uses an Insteon hub, not an ISY). After months I was finally at his house when it happened and he brought the topic up that he must have a bad switch. It wasn't a bad switch, after a couple of hours of playing with his system I found that he had IFTTT connected to Alexa and Alexa connected to the Insteon Hub. Somewhere along the way he had been playing with an IFTTT automation. When he was done and decided he didn't like it he just deleted IFTTT off his phone thinking that would delete the automation.... well needless to say it didn't, it simply deleted the app from his phone, not the cloud based automation, nor the Alexa connector. So think thru things you've tried, perhaps using other services or devices... maybe it's not all deleted... Somewhere you have an automation. You mentioned your wife yells at Alexa to turn it back on, have you checked carefully that there's no Alexa routine or skill that might be turning things off?

Did you try factory reset? Anything of interest in the Event Viewer for the failed transmissions?

There's currently a 20% discount because Polyglot cloud is offline. Also @robandcathy1 you don't need the "pro" version, the standard version has everything except wifi and bluetooth, and the bluetooth hasn't yet been developed even if the radio exists for it. $379 - 20% = $303.. and in addition to be a Node server it's a new faster ISY as well.

You have Insteon communication issues.... Something is either creating power line noise or sucking the signal strength. The problem is finding it. Unplug, turn off, disable, etc... it's unlikely but it could even be a cheap power supply in an LED light bulb... anywhere in the house. wiki aricles include: https://wiki.universal-devices.com/index.php?title=INSTEON:_Troubleshooting_Communications_Errors https://wiki.universal-devices.com/index.php?title=INSTEON_Signal_/_Noise_Troubleshooting https://wiki.universal-devices.com/index.php?title=INSTEON_No_Status_Feedback_From_Devices

I have an early version Polisy, I think from the second shipping. I upgraded via the ssh method and got busy with other things for a long time and didn't pay much attention. (My Polisy is downstairs near the ceiling and requires a ladder of stool to push buttons or see the lights... so I paid no attention to them or beeps). At the end of the process the Polisy rebooted on it's own, (after the ISY restart)... and all was well. The moral of the story is don't intervene... just let it do it's thing. If you think you need to intervene, open a ticket and ask before pulling the plug. Michel indicates above that if you were one of the first 30 shipped there might be an issue... that batch was probably the ones where a board was dislodged during shipment and Polisy had to be opened to re-seat it.

you should email support@universal-devices.com instead, it will get faster response.

As I mentioned previously as long as the 3 drop-downs to the left of "before" and "After" are left at zero the "before" and "After" drop-down has no effect. Specifically this is what it DOES do: In this example no offset is set (i.e. before and after have no meaning): Now lets say we want to make the schedule 30 minutes BEFORE sunset ending 30 minutes AFTER Sunrise: (note the + and - offsets... they are the result of the before and after settings) Now lets reverse the schedule 30 minutes AFTER sunset ending 30 minutes BEFORE Sunrise: so now that same scredule read +30 or 30 minutes AFTER sunset and -30 or 30 minutes BEFORE Sunrise. The Before and After boxes have no meaning if the 3 offset dropdowns are all set to zero. --- I'm not completely clear what you're wanting. I can make some assumptions but if I then go back and re-read I get confused whether my assumptions are correct. Daytime: I assume that you want the lights to always be off. Night time: What I think you want is the light to be on at 35% unless motion is detected then full brightness? if so, then your second program will do the job, the first program should be replaced with If Sunrise +1 minute (After) then Set 'Carriage-lights' Off Note there is only one time in the if statement, it's not a range. It needs to occur after the time period expires in your second program. --- A confusing aspect of "From Sunrise to Sunset" is assuming that the conditions of the program are enforced during the entire time block.... reality is that Then runs once at Sunrise, and Else runs once at Sunset.... they don't continually run. When you add an AND to a time period the programs will run more often in the case of your second program anytime the status of the motion changes, plus additional runs at Sunrise and Sunset.

in the admin console... At the top choose "Node servers" then "configure" then the appropriate "slot" that contains the Sonos node server, then on the resulting pop up window click the delete button. then restart the admin console.

If you aren't using Offsets don't worry about "before" and "after". Specifically this means that if the 3 dropdowns just to the left of "before" "after" are all left at zero. "before" and "after" only applies to those 3 offset adjustments. For nighttime you want: From Sunset to Sunrise (Next Day) For daytime you want; From Sunrise to Sunset (same day)

What is the timeout set on 994 vs polisy? I'd suggest increasing as high as 10,000 (10 seconds). the 994 is a much slower machine thus encryption/decryption takes longer. Also always check the ISY error log for clues about email failures. finally, one more word... the test messages show up in your spam folder even if program generated messages don't.

As @lilyoyo1 asks, what is your Firmware and UI versions? (Help > About) I seem to find On Level with no problem in v5.3.4 Also what is the model number of the switch? Perhaps it's not compatible...

Something is seriously wrong with your java install. For example I've never had to change windows file associations for .jnlp files. I would suggest uninstalling java via windows settings (formally the control panel). Then double check windows\Program Files and windows\Program FIles x86 to make certain you don't have anymore installs (at one time multiple java versions could be installed at the same time). Then double check \Users\[user]\AppData\ for anything named Sun or Java and deleting it. There is also a Java uninstall tool if you have difficulty with the uninstaller. Then reinstall java 8 (currently update 321) from https://java.com/en/ Edit to add: You might want to run the free version of MalwareBytes too. Perhaps the java installation is damaged by some malware.

Do they have a door sensor? I'm not seeing... https://www.getzooz.com/portfolio-zooz.html

Yes, perhaps I didn't quote enough of @Javi's sentence.. but he's referring to door sensors in that post...

Which? I've been evaluating how to add more. Since you mentioned above that you only have one wired device I've become more interested in z-wave (so far I have no z-wave).

You must have a secret phone number to a higher level of echo support. Most of the time they don't have any idea beyond the basics, and if you want to talk about a skill they have no information and just say to try disabling the skill.

Like I said, if it works it's undocumented. I do have one, but not one that needs to be factory reset, so I'll skip the exercise. This is just another reason that Smartlabs/Smarthome/insteon attracts negativity... they change things up and document weirdly. the documented method does work, I've used it in the past.

not according to the manual.... if that in fact works it's undocumented.

try to factory reset it, then select it in the device tree in the ISY admin console, right click then pick "Restore Device". Factory reset on a 2635 On/Off plug in module is a confusing batch of presses and taps... it's documented in this PDF.

Just to be clear, if you use the portal subscription option you do NOT need to purchase a CA Certificate. It's cheaper, easier....