johnjces

@Guy Lavoie Thank-you so much for your reply! I have a lot to learn it seems. Just want to control my one Matter Bulb hooked up to HA. I think, by my research, I can use the HA ISY Automation and from that Share Device and I can get the special 11 digit code needed. You have been a big help BTW!! John

@Guy Lavoie or anyone! Sorry to be a pest on this forum post, but again, I'm trying to learn and I am learning. Obviously there is zero '0' native Matter over WiFi capability in the eisy, (I dream of the day I can use the UDM, add a Matter Device, scan the QR code and have it install in my UDI device, right now the eisy, but alas not sure when that will happen). SO.. I had an Asus Chrome Box I made work and installed Home Assistant. I added a Phillips Smart LED bulb from Home Depot and after I figured out my VLAN and Access Point were not in "sync", this bulb paired and worked flawlessly in HA. I then installed the ISY Integration into HA and was amazed at how easily everything was imported. I didn't exclude anything and everything just worked! I am trying to do research and figure out how I can control my one lone Matter over WiFi bulb on Home Assistant (learning exercises) from my eisy. Guy, it seems you must have something in between eisy and the Matter over WiFi bub you were testing at the top of this post. Can you tell us what that is? If you mentioned it I missed it. And lastly, what would I install on the eISY or HA to control that lone bulb? It seems there is a HomeBridge or HomeKit automation for HA that allows the eISY to control stuff somehow, but does that mean another mobile app like the homekit app? Or can I get a code to install whatever from HA to eisy. OR where can I find succinct information on this challenge? Stuff seems all over the place. Thanks again so very much for any and all help. Not sure where to post this but I'm sure the moderators will know. John

@Guy Lavoie Thank-you. I did not know that so now might be a good time to learn about Matter devices!

Just an observation or two and a question: I have no Matter devices of any type nor do I have the interface needed on my eISY, but after this upgrade, which took a total of seven (7) minutes, my Matter Support in the IoX UI was clicked ON. Does it matter if I leave it on or should I just tick it to OFF? Thank! John

@DennisC Last paragraph, right on! I'd vote for that!

Thanks @Javi

I always try and post issues on the forum first before an official ticket is pulled. So, tonight, 1-9-25, I updated some android apps, as they were awaiting install, and one was UDMobile version 1.5.5 as far as I can tell. Before I continue; earlier today I could easily delete notifications in the notifications area of UDMobile for both of my accounts. I have two (2) eISY units in different locations and two accounts. After updating UDMobile I needed to delete some notifications. In my first account, that which is at the top, I could easily delete the notifications. My second account, that which is below the first account when viewing or selecting an account, I could go to, see devices,but I could not go into the notifications area to view/delete notifications, It always reverted back to my first account! I could not access the Notifications area at all for my 2nd account. I did a resync just in case. No Joy. Is there a work around or wait for the next release? I feel that someone forgot to do something in the 'bug fixes' that added another bug to fix! Thanks!

Update. Not sure what happened but after everything, the frustration, the panic and time spent, all seems to be working fine. Still not certain what failed and why the major issues in getting it up and running after a modem replacement. I somehow believe my old PLM is ok. Any thoughts on why is appreciated. John

@Brian H Revision 2.6 1223 on the PLM. I replaced this one with a new one with the same revision and date code... what a nightmare.. more to follow! And nothing at all has been changed or added in the last year. The status quo remains on all of that stuff. I can think of nothing new, added or plugged in, but I am starting to think that maybe something is creating noise or it is coming in from the lines or I have a faulty eISY, like the USB chip or driver got flakey. Last night after physically replacing the modem, plugging it in and plugging in the eISY, it was doing a query. That query ended up with nothing being found of course. When complete, I did a File>Restore Modem (PLM), (which I have had to do in the far past), and nothing seemed to be found... a few nodes were found and updated, however the rest were Failed Communication. The dreaded red exclamation mark. Being frustrated beyond all belief and wanting to just chuck everything, I walked away. About 10PM, I started to click and query each device one at a time. About half of my devices or nodes responded with the green Write Update to Device icon and I was able to individually update each device. HOWEVER, there were a few that after showing up and working just lost communication and the red exclamation mark reappeared. Then I could not get a positive query of other devices for some time. I tried to note the HVAC fan motor or anything else that might be running but nothing was. After letting things sit again for a few minutes, I was able to continue my manual query and write updates. There were a few that I had to Restore Device but by the time I went to bed everything was found and seemed to be working. When the HVAC came on everything was still alive and I just have no idea what if anything is making noise. I have to admit, I am looking at something flakey with the the eISY and figure it might be to my advantage to put in a ticket and pay whatever to try and find a fault somewhere in the eISY or at least where to start looking. At the time of this writing, 1030 AM MST, everything still seems to be working. In hindsight, (I have two locations and two eISY's), this one that I am having problems with did give me an issue with Notifications running but not connected during the big upgrade, which reinstalling the plugin twice, fixed, but I have had other issues with this one in the past. Especially after updates. I am not pointing the finger to the recent updates as it has worked great since that time, but something weird was going on and I have no idea on where to start sniffing. Now, I am wondering if this latest "fix" will stick or what may happen next but I will report back. Thanks! John

A couple weeks ago I upgraded my second location eISY to the latest firmware, 6.0/7.2 and things have been going along well. A few days ago, Alexa would not turn some of lights on or off. Then it would. Checking my UDMobile, I could turn some things off and on and others would not. The ones that didn't react now would and others would not. Going directly to the JAVA app, same thing. Doing a Query of all devices a lot of devices failed to communicate. Everytime I would do a full query things would change. I can manually query individual devices and 9 times out of 10 they will communicate. Some after several queries. What a PITA. All of my stuff is Insteon and I have the USB power line Modem. I have rebooted the eISY, unplugged and plugged back in the modem, have unplugged the eISY, unplugged the modem, waited a minute, plugged it back in the plugged the power back into the eISY. Same results. I feel that my issue is a failed/failing USB modem as all worked very well BUT with new firmware, I have some doubts and it could be 'something else' firmware related. Can I do a modem restore? might that help or hinder? How do I know for certain or better, how do I troubleshoot to truly know that and/or where my problem lies. The modems are spendy, and it seems no matter what they will only last a few years. The cost of home automation I suppose. My modem is almost as old as the eISY as I purchased mine maybe a year after they were introduced. Thanks again you guys for all the help now as well as the past. Been using UDI since the ISY 994 came out! Oh, and does anyone know where to get a 2413U PLM as Insteon is out of stock until December. John PS. Never know where to put possible helpful tidbits, but in the new 6.0 firmware, after three (3) "Failed Communicating with..." dialog boxes, the following ones always come up blank. White screen inside the box.

@RKenny04 Someone replied with use port 8080. That is incorrect. To stay local login via your isy finder by adding: https://xxx.xxx.xxx.xxx:8443/desc Your eisy ip address of course. You're SOL to login to the new web ui using any other port and your local user name. John

@DennisC THANK-YOU!!!! It took two reinstalls and that did the trick. Reconnected!! It always stated that thigns were running, just not connected. I was panicked as I get a bunch of notifications via the UDM!! @paulbates, I did place a post where I thought you mentioned and shared it here as more people seem to respond and when one is not sure what to do and not getting notificaitons it is to worry! But reinstallation and a couple of tries at that and we are back up! THANK-YOU AGAIN!!!! John

I have two eisy's each in a different location. I upgraded one eisy a couple weeks back and had no issues whatsoever. In the last few days, I upgraded the other eisy when I got to it and all seemed good. However I noticed today that I was not receiving any UDMobile notifications via the notifications plug in. When I checked the plugin it stated it was disconnected. PG3x was running fine, just that notification was disconnected. I tried stopping and restarting the plugin. I rebooted the eisy. Nothing brought it back online. A weird thing is when I stopped the notifications plugin, the timer kept counting being online... not the PG3x but the notification plugin. When I started it again, the counter never zeroed out to start again the time online or connected. How do I reconnect after this upgrade so notifications is connected and works again after this major upgrade? Thank-you in advance for any advice. John

@Geddy I received an email that you replied to this post but your reply is not appearing. I am doing nothing other than just displaying my code and just going through things. I did easily note that no edits could be done just actually reporting this error. I do know that it is not yet 100 percent but just trying to help! John

@Geddy , Thank-you. All matches this time right out of the box! And this was a local logon not using portal credentials. Thank-you for the advice and answer. John