jkmcfadden

It wasn't the answer I was hoping for, but my eISY is bricked. Mucho thanks to Michel Kohanim of UD support for his patience with me. He talked me through how to get a prompt to come up and be able to provide info for his diagnosis. Unit is being sent in for repair. Thanks again Michel!

I am curious if anyone else is having this issue. It happened yesterday (12/19/2023) after the east coast AWS internet outage that made the portal unavailable. I think an update was being pushed/installed at the same time (maybe, but not sure). Anyway, like many when I saw the portal was showing unavailable, I rebooted my ISY (after taking a backup). I tried a couple of times and at some point my eISY became completely unavailable. It stopped showing up in the Launcher and did not appear in the connected list in my router. I tried the button press reboots and still nothing. Then I tried the factory reset (knowing I had a backup). Still no luck, even after multiple attempts. I finally plugged it into a monitor to see what was happening and based on the screen display it is trying to boot, but failing. And once it fails, it just tries again and again. I was able to capture a few photos as the reboot was occurring, but it happens pretty quick, so I could not catch everything. Photos attached. I quickly ordered a new one that is on its way. And I have opened a ticket with UD hoping to salvage this fairly new device. But has anyone else dealt with this or a similar situation?

I also started having issue starting around 3AM EST. I could access locally but not through the portal. I tried rebooting a couple of time but no luck. And now my eISY won't even connect to my local router. The IP address is not in the connected list. I have tried rebooting several time using the power and button press procedures but no luck. I am thinking I need a hard reset. Luckily I took a backup before everything went kablooie.

I also have two eISYs at two locations. One is still showing online with the portal so I don't think this is a portal issue. I worry that this might be an update issue. I also saw a brief message that an upgrade was in process before all of this happened.

I ran across this post because I am having the same issue - my eISY went offline last night. It was initially still showing in my local network but could not reach the UDI portal. I rebooted and now it won't even show up as attached to my router. I tried the button clicks to reset network, reboot (several times now) and still no luck, it is not attaching to my router. Not sure what else to try except a full reset. I'll wait to see if maybe it clears up but I am not hopeful.

If the z-wave keypad you are referring to is the zooz zen32, I have found no way for the 4 buttons to work in a scene. The only way I have been able to get them to respond is using a program. I posted this a while ago outlining the procedures I used to interact with the buttons.

I also prefer using a keypadlinc when I can. But when they became hard to find I installed several Zooz Z-Wave Zen32 keypads. I use them in out of the way areas like bedrooms. That frees up my precious keypadlincs for more conspicuous areas in our home. Using them with the ISY is a little tricky, the small buttons can only be recognized in programs, not scenes. I documented my use as a fan controller using the Insteon fanlinc. I solved the labeling issue by ordering custom plates from https://tedstuff.com/

I have several of the Insteon leak detectors. They work fine, but I always had 2 complaints. First, the one you mentioned, where you have to press the reset after it goes off. And second, it is battery only. One of our detectors needed to be used for a sump pump in a crawl space that was not easy to access. So I opted for a z-wave solution. This detector resets automatically and I can power it using a micro USB connector - so no batteries to die. It does require that you have the z-wave option in your ISY. ZLINK Z-Wave Plus Water Leak and Freeze Detector with S2 and SmartStart, Amazon Alexa Ready - ZL-LD-100 - - AmazonSmile

Ended up that I did not like the look and feel of the zazzle wall plates. So, I found a guy on Etsy that makes custom plates. They are a high-quality metal and the cost ends up about the same as what the Insteon custom keys used to cost. Tedstuff | Modern, Elegant, and Fun Mailboxes and Light fixtures

I didn't like the label maker option, so I used zazzle.com to custom design a wall plate. I ordered 3 and they came to about $14 per plate.

I have a Zen32 configured as a fan controller. Zooz Zen32 as a fan controller - Z-Wave - Series 300/500 - Universal Devices Forum (universal-devices.com)

I initially purchased the Zooz Zen32 to use as a fan/light controller. I wanted something to turn a light on and off as well as control the fan speed. I couple this with the Insteon Fanlinc and this procedure focuses on that goal. I got the parameter settings that I use from the Zooz website. https://www.support.getzooz.com/kb/article/608-zen32-scene-controller-advanced-settings/ Things that I have noticed about the Zen32 The large primary button behaves just like any other Insteon button. Both scenes and programs recognize a status of ON or OFF. I plan to use this button for either the fan light, or any other light in the room. The smaller four button set does not behave like other Insteon buttons. Near as I can tell, the only place that recognizes it is in a program. And a program can only trigger based on a status of ON. I can't find anyway to trigger based on a status of OFF. So all you can really tell is that the button has been pressed. But that is useful. I am going to play around with using a program variable to track an ON/OFF status so that I can recognize ON and OFF - but not today. Today's goal was to control a fan. And I got that working. First things first Change the behavior of the LED on the primary button to be lit when on, and to not be lit when off. This more closely mimics the keypadlinc behavor as well as the behavior of the smaller buttons that I am implementing. Make sure to click "Set Configuration" to enact. This is optional depending on how you like your LED's to behave. Fan Control Similar to how a keypadlinc uses separate scenes for each fan speed, I created a program for each fan speed. As a button is pressed, the program will: 1) Set the appropriate fan speed 2) Turn on the LED for that button 3) Turn off the LED's for the other 3 buttons This will behave as "Radio" buttons - meaning the only button that is lit is the last one pressed. Fan Low Fan Med Fan High Fan Off Now, if they just offered custom etched keys. But I am going to try using my Dymo label maker using a clear tape. Hope this helps!