SteveSBE Posted March 13, 2013 Posted March 13, 2013 The admin console will display and let me enter the user id and password. However the window immediately closes. This happens with Firefox (19 I believe) and Java 1.7. The same problem is on Windows 8 and my MacBook Pro with the latest Apple OK. How can I fix it? Thanks, Steve
Michel Kohanim Posted March 13, 2013 Posted March 13, 2013 Hi Steve, Please search for a file named "udi_frame.state" and delete it. If you are on Windows, then it's in: C:/Users//AppData/Local/Temp With kind regards, Michel
SteveSBE Posted March 15, 2013 Author Posted March 15, 2013 Hi - I found and deleted udi_frame.state. In fact I searched the whole boot drive to make sure it was not found in my system. The problem still happens. I also searched my MacBook pro for the file but could not find it. So I was unable to try this on my Apple laptop. Anything else to try? Steve
Michel Kohanim Posted March 15, 2013 Posted March 15, 2013 Hi Steve, I am so very sorry to hear. Do you have another computer to try? If not, would it be possible for you to: 1. Change the userid/password back to admin/admin 2. Send your ISY's remote URL to support@universal-devices.com We'll login remotely and see whether or not we can reproduce this issue. With kind regards, Michel
SteveSBE Posted March 16, 2013 Author Posted March 16, 2013 I tried this on another Windows 8 PC which has never run ISY nor the ISY admin console. Per the remote access... I don't know how I'd change the user id/password before as I cannot get into the ISY. If you still need that, please advise. In case this helps, I captured the Java trace/log and pasted it below. Thanks, Steve NOTE: 1. IP address changed to “â€. 2. Windows user account changed to “â€. ------------- Start of trace ------------- Java Plug-in 10.17.2.02 Using JRE version 1.7.0_17-b02 Java HotSpot Client VM User home directory = C:\Users\ ---------------------------------------------------- c: clear console window f: finalize objects on finalization queue g: garbage collect h: display this help message l: dump classloader list m: print memory usage o: trigger logging q: hide console r: reload policy configuration s: dump system and deployment properties t: dump thread list v: dump thread stack x: clear classloader cache 0-5: set trace level to ---------------------------------------------------- cache: Initialize resource manager: com.sun.deploy.cache.ResourceProviderImpl@5b8e8c security: property package.access value sun.,com.sun.xml.internal.bind.,com.sun.xml.internal.org.jvnet.staxex.,com.sun.xml.internal.ws.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.xerces.internal.utils.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.glassfish.external.,com.sun.org.glassfish.gmbal. security: property package.access new value sun.,com.sun.xml.internal.bind.,com.sun.xml.internal.org.jvnet.staxex.,com.sun.xml.internal.ws.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.xerces.internal.utils.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.glassfish.external.,com.sun.org.glassfish.gmbal.,com.sun.javaws,com.sun.deploy,com.sun.jnlp security: property package.definition value sun.,com.sun.xml.internal.bind.,com.sun.xml.internal.org.jvnet.staxex.,com.sun.xml.internal.ws.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.xerces.internal.utils.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.glassfish.external.,com.sun.org.glassfish.gmbal. security: property package.definition new value sun.,com.sun.xml.internal.bind.,com.sun.xml.internal.org.jvnet.staxex.,com.sun.xml.internal.ws.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.xerces.internal.utils.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.glassfish.external.,com.sun.org.glassfish.gmbal.,com.sun.javaws,com.sun.deploy,com.sun.jnlp security: property package.access value sun.,com.sun.xml.internal.bind.,com.sun.xml.internal.org.jvnet.staxex.,com.sun.xml.internal.ws.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.xerces.internal.utils.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.glassfish.external.,com.sun.org.glassfish.gmbal.,com.sun.javaws,com.sun.deploy,com.sun.jnlp security: property package.access new value sun.,com.sun.xml.internal.bind.,com.sun.xml.internal.org.jvnet.staxex.,com.sun.xml.internal.ws.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.xerces.internal.utils.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.glassfish.external.,com.sun.org.glassfish.gmbal.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss security: property package.definition value sun.,com.sun.xml.internal.bind.,com.sun.xml.internal.org.jvnet.staxex.,com.sun.xml.internal.ws.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.xerces.internal.utils.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.glassfish.external.,com.sun.org.glassfish.gmbal.,com.sun.javaws,com.sun.deploy,com.sun.jnlp security: property package.definition new value sun.,com.sun.xml.internal.bind.,com.sun.xml.internal.org.jvnet.staxex.,com.sun.xml.internal.ws.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.xerces.internal.utils.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.glassfish.external.,com.sun.org.glassfish.gmbal.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss security: property package.access value sun.,com.sun.xml.internal.bind.,com.sun.xml.internal.org.jvnet.staxex.,com.sun.xml.internal.ws.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.xerces.internal.utils.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.glassfish.external.,com.sun.org.glassfish.gmbal.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss security: property package.access new value sun.,com.sun.xml.internal.bind.,com.sun.xml.internal.org.jvnet.staxex.,com.sun.xml.internal.ws.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.xerces.internal.utils.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.glassfish.external.,com.sun.org.glassfish.gmbal.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss,com.sun.browser,com.sun.glass,com.sun.javafx,com.sun.media.jfxmedia,com.sun.media.jfxmediaimpl,com.sun.openpisces,com.sun.prism,com.sun.scenario,com.sun.t2k,com.sun.webpane,com.sun.pisces,com.sun.webkit security: property package.definition value sun.,com.sun.xml.internal.bind.,com.sun.xml.internal.org.jvnet.staxex.,com.sun.xml.internal.ws.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.xerces.internal.utils.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.glassfish.external.,com.sun.org.glassfish.gmbal.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss security: property package.definition new value sun.,com.sun.xml.internal.bind.,com.sun.xml.internal.org.jvnet.staxex.,com.sun.xml.internal.ws.,com.sun.imageio.,com.sun.istack.internal.,com.sun.jmx.,com.sun.proxy.,com.sun.org.apache.xerces.internal.utils.,com.sun.org.apache.xalan.internal.utils.,com.sun.org.glassfish.external.,com.sun.org.glassfish.gmbal.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss,com.sun.browser,com.sun.glass,com.sun.javafx,com.sun.media.jfxmedia,com.sun.media.jfxmediaimpl,com.sun.openpisces,com.sun.prism,com.sun.scenario,com.sun.t2k,com.sun.webpane,com.sun.pisces,com.sun.webkit basic: Added progress listener: sun.plugin.util.ProgressMonitorAdapter@105c9a1 basic: Plugin2ClassLoader.addURL parent called for http:///web/insteon.jar basic: Plugin2ClassLoader.addURL parent called for http:///WEB/CE.JAR basic: Plugin2ClassLoader.addURL parent called for http:///web/chart.jar network: Cache entry not found http:// network: Connecting http:///web/insteon.jar with proxy=DIRECT network: Connecting http://:80/ with proxy=DIRECT network: Downloading resource: http:///web/insteon.jar Content-Length: 3,370,872 Content-Encoding: null network: CleanupThread used 22695 us network: Wrote URL http:///web/insteon.jar to File C:\Users\\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\60\32f4b9bc-1725c8a2-temp security: Blacklist revocation check is enabled security: Trusted libraries list check is enabled security: Trusted libraries list file not found cache: Create from verifier: JarSigningData{hasOnlySignedEntries=true, hasSingleCodeSource=true, hasMissingSignedEntries=false} network: CleanupThread used 1 us cache: Adding MemoryCache entry: http:///web/insteon.jar security: Accessing keys and certificate in Mozilla user profile: null security: Loading Deployment certificates from C:\Users\\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs security: Loaded Deployment certificates from C:\Users\\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs security: Loading certificates from Deployment session certificate store security: Loaded certificates from Deployment session certificate store security: Validate the certificate chain using CertPath API security: Loading Root CA certificates from C:\Program Files (x86)\Java\jre7\lib\security\cacerts security: Loaded Root CA certificates from C:\Program Files (x86)\Java\jre7\lib\security\cacerts security: Obtain certificate collection in Root CA certificate store security: Obtain certificate collection in Root CA certificate store security: Obtain certificate collection in Root CA certificate store security: Obtain certificate collection in Root CA certificate store security: The certificate hasnt been expired, no need to check timestamping info security: Cannot find jurisdiction list file security: The CRL support is disabled security: The OCSP support is disabled security: This OCSP End Entity validation is disabled security: Checking if certificate is in Deployment denied certificate store security: Checking if certificate is in Deployment permanent certificate store basic: updateValidationResultsForApplet update cache: Mark prevalidated: http:///web/insteon.jar true tm=1363439618308 cert=1376760414000 basic: Plugin2ClassLoader.getPermissions CeilingPolicy allPerms security: Validate the certificate chain using CertPath API security: The certificate hasnt been expired, no need to check timestamping info security: Cannot find jurisdiction list file security: The CRL support is disabled security: The OCSP support is disabled security: This OCSP End Entity validation is disabled security: Checking if certificate is in Deployment denied certificate store security: Checking if certificate is in Deployment permanent certificate store basic: Applet loaded. basic: Applet resized and added to parent container basic: PERF: AppletExecutionRunnable - applet.init() BEGIN ; jvmLaunch dt 110088 us, pluginInit dt 18895191 us, TotalTime: 19005279 us basic: Applet initialized basic: Starting applet basic: completed perf rollup network: Cache entry not found http:// network: Connecting http:///WEB/CE.JAR with proxy=DIRECT network: Connecting http://:80/ with proxy=DIRECT network: CleanupThread used 1 us network: Downloading resource: http:///WEB/CE.JAR Content-Length: 110,157 Content-Encoding: null network: Wrote URL http:///WEB/CE.JAR to File C:\Users\\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\10\1d369a0a-59c0062e-temp security: Trusted libraries list file not found cache: Create from verifier: JarSigningData{hasOnlySignedEntries=true, hasSingleCodeSource=true, hasMissingSignedEntries=false} network: CleanupThread used 1 us cache: Adding MemoryCache entry: http:///WEB/CE.JAR security: Validate the certificate chain using CertPath API security: The certificate hasnt been expired, no need to check timestamping info security: Cannot find jurisdiction list file security: The CRL support is disabled security: The OCSP support is disabled security: This OCSP End Entity validation is disabled security: Checking if certificate is in Deployment denied certificate store security: Checking if certificate is in Deployment permanent certificate store basic: updateValidationResultsForApplet update cache: Mark prevalidated: http:///WEB/CE.JAR true tm=1363439619364 cert=1376760414000 basic: Plugin2ClassLoader.getPermissions CeilingPolicy allPerms Cannot retrieve nodes, terminatingjava.lang.NullPointerException at com.universaldevices.ui.tree.UDTree.getUniqueDeviceLocationNodes(Unknown Source) at com.universaldevices.ui.UPnPClientApplet.makeGUIForDevice(Unknown Source) at com.universaldevices.ui.UPnPClientApplet.makeTree(Unknown Source) at com.universaldevices.ui.UPnPClientApplet.createTree(Unknown Source) at com.universaldevices.ui.UPnPClientApplet.prepareAuthenticatedSession(Unknown Source) at com.universaldevices.ui.UPnPClientApplet.authenticate(Unknown Source) at com.universaldevices.ui.UPnPClientApplet.onDeviceOnLine(Unknown Source) at com.universaldevices.upnp.UDControlPoint.onLine(Unknown Source) at com.universaldevices.upnp.UDControlPoint.updateDeviceInfo(Unknown Source) at com.universaldevices.upnp.UDControlPoint.addDevices(Unknown Source) at com.universaldevices.ui.UPnPClientApplet.start(Unknown Source) at com.universaldevices.ui.UPnPClientApplet.start(Unknown Source) at com.sun.deploy.uitoolkit.impl.awt.AWTAppletAdapter.start(Unknown Source) at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source) at java.lang.Thread.run(Unknown Source) basic: Applet made visible basic: Applet started basic: Told clients applet is started basic: Starting applet teardown basic: Finished applet teardown ------------- end of trace -------------
SteveSBE Posted March 16, 2013 Author Posted March 16, 2013 Fixed!!! ??? Just for fun I tried to see if I could just get into the ISY without the "/admin" ("http://" instead of "http:///admin") and then go to the admin console. That worked! Then I got out and went directly to the admin console using "http:///admin"). That worked too! Then I cleared the Java and browser cache again and went directly to the admin console using "http:///admin"). It still worked! So hopefully this fixed the issue. Any thoughts about what might have been happening? Thanks, Steve
Michel Kohanim Posted March 18, 2013 Posted March 18, 2013 Steve, Thanks so very much for the update. I suspect it was a case of Java cache. With kind regards, Michel
pauliep Posted March 22, 2013 Posted March 22, 2013 I am having the same problem. I am running a Mac with an ISY-994. I tried to upgrade to the latest beta version (4.0.2) to try and remedy the problem. I have also flushed my cache. However, I note that most of my devices are no longer displaying as found, the admin console keeps asking for me to type in my name and password every 20-30 seconds, and then if I try to look at my programs, the programs don't seem to load quickly. Then, when I go to the display that shows what the programs are doing, the admin console shuts itself off. I really need some help here. I have had the system running since I bought it last summer and I did not have problems until recently. I can't explain why as no changes have occurred to my machine of the ISY. Paul
Michel Kohanim Posted March 22, 2013 Posted March 22, 2013 Hi Paul, I am so very sorry to hear. All problems are related to the latest security features of MAC blocking java. The main problem seems to be that your Admin Console is not using the most current code base. Can you please let me know what you see when you go to Help | About? What's the UI version vs. firmware version? Also, have you cleared your Java cache? With kind regards, Michel
pauliep Posted March 22, 2013 Posted March 22, 2013 I didn't think to look there. The UI version is 3.3.10 and the Firmware version is 4.0.2. I have cleared the cache several times.
pauliep Posted March 22, 2013 Posted March 22, 2013 OK. I have restarted and have accessed the ISY using my Firefox browser and the address of 10.0.1.18. I used the admin button there to access the administrative console. Same problems, but now the UI and the Firmware match with 4.0.2. When I try to get the program to install the admin console button, it indicates it can't do so. But, then, voila, a .jnlp file is created and when I click it the program starts. But still the same problems. And the UI and Firmware match.
Michel Kohanim Posted March 23, 2013 Posted March 23, 2013 Hi Paul, I am so very sorry to hear about all these problems you have been having. I think it would be best to schedule a call so that we can login and fix it. Again, sincere apologies for the problems and tardy reply. With kind regards, Michel
icerabbit Posted March 28, 2013 Posted March 28, 2013 Well, I just got caught in this rats nest today. I couldn't add the load controller for the water heater. Added a phase coupler. Trying again. Had to update JAVA as my computer said it was no longer allowed/outdated. Now every time I try to get into the ISY whether FireFox or Chrome ... it kicks me out? Emptied the java caches. It now shows a progress indicator prior to launching the admin console, which I'm guessing is good, same old shut down error adding nodes poof. How productive and what a great time I'm having with this. How do I fix this?
icerabbit Posted March 28, 2013 Posted March 28, 2013 Email sent to support. I'm just stuck in this loop that goes nowhere.
chieftan Posted March 26, 2014 Posted March 26, 2014 I am having what appears to be the same problem. New laptop running Windows 8.1 trying to launch the admin console with either IE or Firefox, the admin console launches and I am presented with the login prompt. After entering username and password, console is open for a moment then closes, and the browser tab goes to /WEB/CLOSE.HTM. Any help coming for this?
Michel Kohanim Posted March 26, 2014 Posted March 26, 2014 Hi chieftan, It would be much more efficient if you were to submit a ticket (links below). I would clear the cache and then go to: http://isy.universal-devices.com/994i/4.1.2/admin.jnlp With kind regards, Michel
fcevans Posted December 4, 2015 Posted December 4, 2015 Hi, I see this is an old thread but I appear to be having a similar issue - although I have tried all of the remedies listed above without success. On my main computer, the admin console is unable to launch. After I log in the GUI appears for a second, then closes down. I do not have any issue from my laptop - so the issue is either with Java, the browser, or something else. I have tried deleting the casche, I have un-installed and reinstalled java, I have ensured that I am running the latest firmware on my ISY994IR Pro. I have tried both Firefox (latest) and IE but nothing seems to work. Can anyone suggest something I haven't tried?
larryllix Posted December 4, 2015 Posted December 4, 2015 Does your firmware version and GUI version match? Help | About
jerlands Posted December 4, 2015 Posted December 4, 2015 Try the Java Application (will leave an icon on the desktop) rather than the Applet (run from the browser.) Jon...
fcevans Posted December 4, 2015 Posted December 4, 2015 Yes - firmware matches UI version on Help | About screen. Thanks for the thought. Still no luck. Is there a standalone Java application? I haven't found that yet but would be worth a try. I should mention that I'm running Windows 7 64 bit on a i7 proc.
jerlands Posted December 4, 2015 Posted December 4, 2015 (edited) Is there a standalone Java application? I haven't found that yet but would be worth a try. I should mention that I'm running Windows 7 64 bit on a i7 proc. For whichever firmware version you have go to the release thread, scroll down post to where you see "download a new version of the Admin Console" and select the Java Application (before installing you might first clear your Java Cache.) Should work fine under Windows 7 64 bit. I suggest however updating to latest firmware when you have time. Jon... Edited December 4, 2015 by jerlands
madcodger Posted December 4, 2015 Posted December 4, 2015 Michel / UDI - Just noticing this thread as I scroll through on TapATalk, and it brings up a question: Can you update us on when UDI is going to move away from Java and get things over to HTML 5 (I assume)? I was just traveling, and wanted to leave my laptop at home, taking only an iPad. And then I thought, "No, what if I need to log in at home and make some updates"? And the ongoing problem of Apple products not quite working the same as Windows can't be helping you guys. The ISY is beginning to look "long in the tooth" (dated) despite being such a wonderful little product. This type of update might do wonders... Thank You.
Michel Kohanim Posted December 4, 2015 Posted December 4, 2015 madcodger, I do not have an ETA. Sorry. With kind regards, Michel
fcevans Posted December 4, 2015 Posted December 4, 2015 OK - I figured out my problem! My Admin console will not run when Ad-Aware is running. I need to dig a little deeper to figure out why but at least I can get the console running for now.
jerlands Posted December 4, 2015 Posted December 4, 2015 OK - I figured out my problem! My Admin console will not run when Ad-Aware is running. I need to dig a little deeper to figure out why but at least I can get the console running for now. Good to know.. Thanks for posting back your solution... Jon...
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