wswartz Posted March 30, 2013 Posted March 30, 2013 Lately, every time I open my admin console, I get a dialog box with the title, "System Busy", with the text, "Please do not power off/unplug the system or make adjustments to linked/attached devices". It will take about 3 minutes to go to 100%, then it starts over again. Sometimes it shows data below the "Please..." line, but often times this line is blank. I let it go on like this recently, it cycled for over 3 hours before I shut the interface down. Currently using v3.3.10 on an ISY99i. Any idea why this is happening? Makes the admin console tough to use as this comes up constantly. Thanks, Bill
Michel Kohanim Posted March 31, 2013 Posted March 31, 2013 Hi Bill, Please click the +++ button on the toolbar to expand the tree and then look for nodes with green 1011 icons. If some exist, please right mouse click | Write updates to device. If you don't have any green 1011 icons, please clear your java cache and then go to: http://isy.universal-devices.com/99i/admin.jnlp . With kind regards, Michel
wswartz Posted March 31, 2013 Author Posted March 31, 2013 Thanks for the suggestion. I had no green icons. Cleared the Java cache and ran the link. It opened my admin console and immediately came up with the "System Busy" window. Thoughts? Bill
Michel Kohanim Posted March 31, 2013 Posted March 31, 2013 Hi Bill, Please open the Event Viewer, change the Level to 3, and let me know if you have any traffic. Also, you might want to go to Program Summary tab and see which programs are running and stop them one a time and see if the traffic stops in the Event Viewer. At the moment I suspect you have a program that's in a tight loop. With kind regards, Michel
wswartz Posted April 1, 2013 Author Posted April 1, 2013 Did this late in the evening when utilization of my system would be low. Ran the event view for one cycle of the "System Busy"; no messages were displayed. Looked at the Program Summary tab and there were no programs running at the time. Also to note, I normally use a Mac to look at this. Just to test, I loaded the admin console on a Windows 7 machine. It does the same thing. I've let it go now for 5 cycles with no change. Thanks, Bill
Michel Kohanim Posted April 1, 2013 Posted April 1, 2013 Hi Bill, This is very odd. Can you please choose a device and then turn it on/off and let me know whether or not its status changes in the Admin Console? With kind regards, Michel
wswartz Posted April 1, 2013 Author Posted April 1, 2013 Yes, if I turn on/off a device or scene in the admin console, it shows proper status change in the console. BS
Michel Kohanim Posted April 2, 2013 Posted April 2, 2013 Hi Bill, ISY is busy doing something so we just have to figure out what. Again, I think it would be best to contact our tech support so that we can schedule a remote session and see what's going on. With kind regards, Michel
hedgehogfrenzy Posted April 4, 2013 Posted April 4, 2013 Was there ever a resolution for this? I'm running the same firmware, having the exact same problem. I can't change a thing on my ISY, and I kind of need to. All the programs seem to be running fine...lights that are set to change brightness throughout the day are, etc.... Please let me know. I'd like to actually be able to log in to my unit. - DT
Michel Kohanim Posted April 4, 2013 Posted April 4, 2013 Hi DT, No as we cannot reproduce it. Would you please submit a ticket so that we can login to your computer and see what's going on? With kind regards, Michel
hedgehogfrenzy Posted April 5, 2013 Posted April 5, 2013 I sent in a ticket. Hopefully we can get for the bottom of this. Thanks. - David.
techguy99 Posted May 23, 2013 Posted May 23, 2013 Hi, I am having the same problem too, I have the latest firmware, when i try to add a device the progress bar loops over and over. If i go check in "diagnostics" - "event viewer" - "Device communication Event" nothing ever appear there. If i add a scene, it does not appear, i have to get out of the admin console and log back in to see it. Programs are running fine though. Another strange thing that wasn't doing before. When i log in the admin console and browsing in my devices or programs, about 15 sec to 25 sec later it ask me for the admin console login and password again. Any thoughts? or i have to open a ticket? Thanks for the help!
Michel Kohanim Posted May 23, 2013 Posted May 23, 2013 Hi techguy99, Please do be kind enough to open a ticket. From my experience: if you are on a 64 bit machine, please do ensure that the 64 bit version of Java is also installed. Also, please do make sure you clear your Java cache before going to: http://isy.universal-devices.com/99i/4.0.4/admin.jnlp With kind regards, Michel
techguy99 Posted May 23, 2013 Posted May 23, 2013 Hi Again, No i'm not running 64bit machine, i have the latest revision of Java, i did uninstalled and re-installed Java, and i did clear the cache. i'm gonna open a ticket Thanks for the help Phil
wswartz Posted April 3, 2014 Author Posted April 3, 2014 Hello again! Was there any resolution to this? Shortly after creating my original post, I upgraded to an ISY994 and the problem went away for me. Well, it's been a year with the new unit and it's happening again. I've deleted my Java cache, looked at events and programs; nothing out of the ordinary there. Thanks, Bill
Michel Kohanim Posted April 3, 2014 Posted April 3, 2014 Hi Bill, Can you please open event viewer, change the level to 3, and let me know whether or not you see any traffic? With kind regards, Michel
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