I just purchased an ISY-994i/IR Pro that I'm in the process of setting up. When I tried to set up the email & text notification, I ran into the following problem. I can receive test emails in my gmail account and my work email account, but I don't receive them in my msn account (@msn.com). I don't get any error messages and it doesn't show up in my junk folder, it just disappears. Unfortunately, my msn account is my main email account. Can you help me with this?

Hi Baja,

 

Can you please send your Tools | Error Log to support@universal-devices.com?

 

With kind regards,

Michel

Here's the error log.

ISY Error Log.v3.3.10__Tue 2013.04.02 07.03.20 PM.txt

Hi Baja,

 

Thank you. You have major network issues especially DNS. My recommendations:

1. Clear your Error Log

2. Reboot your router and let the unit run for a couple of more days

3. Please post back the Error Log

 

If your ISY is connected through a switch, please try connecting directly to your router.

 

With kind regards,

Michel

I cleared my Error log and rebooted my router. My ISY is connected directly to my router. I've got a Visio diagram of my network that I thought might help you to see what I'm doing wrong. However, you don't allow files with .vsd extensions to be uploaded. Is there a way to send you this diagram in an email?

ISY Error Log.v3.3.10__Sun 2013.04.07 04.05.47 PM.txt

Hello Baja,

 

You can send your diagram in PDF to support@universal-devices.com.

 

The error log still shows many DNS errors. This is not normal.

 

With kind regards,

Michel