Admin GUI on OS X 10.8

[lawr1000]

I have been having trouble with the Admin GUI on my Mac (currently running 10.8.3). Note the GUI works fine on my Windows 7 machines.

 

I have tried launching from Safari and Firefox browsers, admin.jnlp and all have the same response. The GUI appears to come up but if I try to do anything it like look at the status, turn something on/off all menu items and icons grey out except for File/Exit and it no longer responds. I am running the latest Java 7 Build 17 for Mac.

 

When I launch admin.jnlp from the desktop i get a quick dialog indicating Java 7 is launching.

 

Any ideas?

[Xathros]

Sounds like you are losing your connection to the ISY. How are you connected to your network?

 

-Xathros

[lawr1000]

I'm running this test on my Macbook Pro on a wireless network connection. I mentioned previously that Windows 7 Internet Explorer works fine but what I didn't mention is it's running in a Virtual Machine on the same laptop.

 

I decided to try the Admin GUI on my wife's iMac (Wired network connection). Had to install Java 7 on it but after that testing of the Admin GUI shows it works fine.

 

This makes me think it's a problem with the Java Install on the laptop so I manually removed the Apple Installed Java 6 via these instructions removed Java 7 via these instructions and reinstalled Java 7 only but the problem still exists.

 

Am I missing something else?

[Michel Kohanim]

Hello Mr. Lawrence,

 

Can you please remove all certificates in Java Control Panel especially those belonging to Universal Devices, Inc. Once that is done, please do make sure to clear your Java cache. And, finally, please go to:

http://isy.universal-devices.com/99i/4.0.3/admin.jnlp

 

Please keep me posted.

 

With kind regards,

Michel

[lawr1000]

Hello Mr. Lawrence,

 

Can you please remove all certificates in Java Control Panel especially those belonging to Universal Devices, Inc. Once that is done, please do make sure to clear your Java cache. And, finally, please go to:

http://isy.universal-devices.com/99i/4.0.3/admin.jnlp

 

Please keep me posted.

 

With kind regards,

Michel

 

I gave that a try and I still have the same problem (note I'm running 3.3.10). The Admin GUI is at least partially communicating with the ISY because I see the list of my modules. However, they have no current state information and I can't change anything. As soon as I do something all the menu links and buttons grey out.

 

I tried reinstalling Mountain Lion and the behavior changed slightly now the authentication dialog appears after the links grey asking me to authenticate again.

[Michel Kohanim]

Hello Mr. Lawrence,

 

I am so very sorry to hear. At this point, I am suspecting that GateKeeper is blocking ISY for some reason. Would you please click on the 99i Admin Console icon on your desktop, click on the Add button, and in the URL box enter https://your-isy's-ip-address ... in short, we want to use https instead of http and see if that make any difference. If it does, then we'll have to look at GateKeeper and make sure it's not blocking ISY.

 

Alternatively, you can try changing the IP address for your ISY. In this case - and if and only if you have setup GateKeeper to notify you of applications trying to access networking - you will be notified whether or not you wish to allow access. Please accept.

 

With kind regards,

Michel

[lawr1000]

Hello Mr. Lawrence,

 

I am so very sorry to hear. At this point, I am suspecting that GateKeeper is blocking ISY for some reason. Would you please click on the 99i Admin Console icon on your desktop, click on the Add button, and in the URL box enter https://your-isy's-ip-address ... in short, we want to use https instead of http and see if that make any difference. If it does, then we'll have to look at GateKeeper and make sure it's not blocking ISY.

 

Alternatively, you can try changing the IP address for your ISY. In this case - and if and only if you have setup GateKeeper to notify you of applications trying to access networking - you will be notified whether or not you wish to allow access. Please accept.

 

With kind regards,

Michel

We're making some progress here. Your first suggestion worked! So something (GateKeeper??) is blocking the ISY.

 

As far as your second option I can't find any options for GateKeeper other than these three

 

1. Mac App Store

2. Mac App Store and identified developers

3. Anywhere

 

So I don't understand what you mean by "setup GateKeeper to notify you of applications trying to access networking". Unless you mean Firewall which still doesn't have options to notify me when an application is trying to access the network. It seems to do this by default. So I need a little clarification.

 

What I did try was; set GateKeeper to Anywhere and turned off the Firewall. Then I changed the address of the ISY. The result is the same; the auto-detected ISY at the new address with the http:// prefix doesn't work and when I manually add the https:// one it works.

 

Thanks for your help Michel!

[Michel Kohanim]

Mr. Lawrence,

 

By Gate Keeper I mean System Preferences | Privacy | Firewall. Please note that turning OFF firewall does not really work. So, what you need to do is to turn it ON, go to Advanced Option, remove all references to Java. Go back to ISY and retry. This should force Gate Keeper to ask you whether or not you want to let Java access your network.

 

If all else fails, I guess we will have to use httpS instead of http. But, in majority of cases, if https goes through but http does not, then it's pointing to firewall blocking ISY from publishing events to the computer.

 

With kind regards,

Michel

[lawr1000]

Well I followed your steps exactly and it still doesn't work. Gatekeeper did ask for permission to allow Java to access the network. At least https works fine so and can access the ISY that way.

 

Thanks for your help!