Cannot backup ISY - Could not retrieve file /CONF/172.PRP

[EVictory]

I just upgraded my ISY 994i/IR Pro from firmware v3.3.10 to v4.0.5. I noticed that the backup performed during the upgrade processed failed. Luckily, the upgrade appears to have worked as I am now running at v4.0.5 and all appears OK. I then tried to backup again. And again it failed where I received a popup message 'Could Not Retrieve File /CONF/172.PRP'. After clicking OK on this message, I receive another message 'Could Not Create the Zip File.' When I look in the PC folder where I was going to store the backup file, there is a file there but it is only 1K in size.

 

Any ideas on what is causing this and how to clear it?

[Michel Kohanim]

Hi EVictory,

 

I am so very sorry. The problem is that there's a zero size file. What you need to do is this:

1. Telnet to ISY and login (http://wiki.universal-devices.com/index ... o_Your_ISY)

2. At the prompt, type:

RF /CONF/172.PRP

 

Retry the backup.

 

With kind regards,

Michel

[EVictory]

That took care of the issue.

 

Thank you!