I just recently added the ZS radio to my ISY, but it ultimately failed.

• [*:h5fk5vw6]The first time I tried to provision it on the site, the ISY came unplugged from power. The SCE website showed "Registration Failed" within just a couple hours after the request.
  [*:h5fk5vw6]Contacted support, and they sent a second provisioning request. ISY stayed on the whole, but this time it took the entire 24 hours before it came back "Failed"

 

I'm waiting to hear back from Edison, but thought someone might have some insight.

 

Thanks!

David

Hi David,

 

Did you follow all the instructions? Do you see the PAN ID? What is the length of the install code you used?

 

With kind regards,

Michel

Yeah, I followed the directions and used the default length that said it was most common. I thought it was 24, but the character count is 28 in the Install Code field.

 

Extended PAN is still blank and used the Smart Energy channels.

Hi David,

 

It would be best if you sent an email to support@universal-devices.com. Something is not right: at the minimum, you should see a list of PANs of which yours is one.

 

With kind regards,

Michel