jday Posted June 29, 2013 Posted June 29, 2013 I've been using Insteon devices for several years using a SmartLinc which recently died so I decided to upgrade to the isy944i. I received my isy944i a couple of days ago and got it set up and semi-working with some issues (probably caused by my old setup). I filled out a support form online and received a response within an hour with some suggestions. After a couple more emails back and forth (again, quick responses from Universal Devices Support) I still couldn't get the last couple of issues solved. I was surprised when, about 15 minutes after my last response to the support folks, I received a phone call from a very helpful gentleman in support who was able to diagnose my problem online and get everything working perfectly. My normal experience with dealing with support people is I call, leave a message and wait days for a response. Instead, Universal Devices Support called me on their own when they noticed I was having problems getting the issue resolved via email. Great job!
tonysony Posted July 20, 2013 Posted July 20, 2013 Having just invested a ton of money in a 994i and Insteon devices, I'm delighted to hear this.
madcodger Posted July 21, 2013 Posted July 21, 2013 I am on my 2nd ISY in about 5 years (the first continues to function beautifully with the people who purchased that home from us), and will upgrade to a 994 (order it) later today, just for the increased functionality.. Of all the companies I use in any capacity, UDI has the best support of any I've seen. An amazing group of hard working, talented and honest folks with an extreme dedication to their customers. Thank you, UDI, for the much-appreciated support and exceptional customer service.
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