Nothing happens when I click on "My Lighting" anymore

[Clearwater1957]

Hi,

 

I haven't had any problems with this product before, so I really am not that knowledgeable about troubleshooting it, it's always worked. But...

 

We switched our isp provider to Verizon FIOs a little over 2 months ago and that may be when things quit working. Anyway, I HAD an ISY99 which started sporadically coming up when clicking on My Lighting in Network.

 

I replaced it last week with a new ISY994 and a new PLM, but still having the same problems. Actually NOW, nothing happens when I click on my lighting, and nothing happens when I try running it from the website. I tried turning off my Norton antivirus and firewall, without any change in results.

 

Out in the garage is a Verizon Actiontek wireless router (wireless turned off) and a Netgear wireless router.

 

Any help or suggestions would be GREATLY appreciated!

[Michel Kohanim]

Hi Clearwater1957,

 

Yes, indeed Verizon ActionTech routers AND DirecTV have been quite a nightmare for us since they keep "assuming" ISY is a media server and try to extract media from it.

 

This said, you should not have any problems accessing ISY. Questions:

1. Is your ISY setup with static IP address? If so, you might want to go back to DHCP

2. Do you have any port forwarding rules for your ISY? If so, please remove them temporarily and see whether or not there are any improvements

3. And, finally, if you can ever access ISY, please download Tools | Error Log and send it to support@universal-devices.com

 

With kind regards,

Michel