ES1400 Posted August 29, 2013 Posted August 29, 2013 I’m having ISY 994/IR PRO login failures using windows 7, meaning logging in 3 to 6 times in a roll before I get the “current status†of my devices to display correctly otherwise the status is blank. The remaining functions appear to display correctly, reviewing the programs appear to work correctly. However no control of devices is possible. Once I get a good login with the “current status†reporting correctly the rest of the system appears to be operating correctly. However when using windows XP I do not have this problem ever. Both the windows 7 and XP machines and ISY are directly connected to the same router via cat5 cable. Java has been updated and reloaded several times and the ISY is up to date as well. any thoughts?
Brian H Posted August 29, 2013 Posted August 29, 2013 Do you have an antivirus or firewall program running? If so what software is it?
ES1400 Posted August 30, 2013 Author Posted August 30, 2013 Thanks for making me think in a different direction, while both machines are running AVG, using windows firewalls and are set up the same way or at least I think so. It seems unlikely do to the interment operation. The only the system timing seems to be a variable. I have tried waiting different times after calling the program and completing the login to see if any pattern might develop. So far the login failure seem total random, clearly I was missing the root cause. Thinking more about your question I disable AVG on the Win 7 machine and login problem was gone. Restarted AVG and sure enough the login issue returned. Without making a science project out of this I’ll accept the randomness of AVG activity and as the problem cause. Again, Thanks for the thoughts…..
Michel Kohanim Posted August 30, 2013 Posted August 30, 2013 Hello ES1400, You can add ISY's IP address to the trusted zone/exclusion list in AVG. Alternatively, most Firewall software are more lenient with https traffic so you might want to try connecting to ISY using https instead of http. With kind regards, Michel
ES1400 Posted December 10, 2013 Author Posted December 10, 2013 FYI for any readers: This problem appears to be an AVG issue and disappeared after the last AVG update.
Michel Kohanim Posted December 11, 2013 Posted December 11, 2013 Hi ES1400, thanks so very much for the update. Appreciate it very much. With kind regards, Michel
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