pinkfish Posted October 15, 2013 Share Posted October 15, 2013 Morning, For some reason the programs menu won't open at all in my isy 994i any more. It gave some weird errors about program indexes not being useful or something when I tried to save a new program before I restarted, then it just won't load anything in the programs section at all any more. Is there something I do so you can get information to debug this? I attached the error log, but it doesn't seem to be logging an error Is there anything I can do? I was starting to get things nicely setup Thanks, David. ISY Error Log.v4.0.5__Tue 2013.10.15 01.12.29.txt Link to comment
Michel Kohanim Posted October 15, 2013 Share Posted October 15, 2013 Hi pinkfish, It seems that ISY has a lot of problems getting a DHCP/IP from your router. If you are still having the same issue, please go to Tools | Diagnostics | PLM Info/Status and let me know what you see. Also, reboot your ISY and let me know the pattern of lights on the front of the unit. With kind regards, Michel Link to comment
pinkfish Posted October 15, 2013 Author Share Posted October 15, 2013 I did have trouble with the dns, but I have that working correctly now. I can connect to the isy just fine, it is also operating fine from what I can tell. The java program for viewing it shows all the devices fine, but the programs tab is completely empty. I assume there is an exception or something when I click on the tab, since it doesn't open and when I click it again it opens up completely blank. The error logs doesn't seem to be showing this... Attached a screenshot of how the app looks. Is there a way to find the java exceptions? I also tried to export the data from the isy to back it up, but I think this made an empty zip file. It goes through all the things saying it is backing stuff up, but the zip file is empty. ISY-Backup.v4.0.5__Tue 2013.10.15 12.04.51.zip Link to comment
Xathros Posted October 15, 2013 Share Posted October 15, 2013 Go to the Java control panel applet and enable the Java console. That will let you see if there are java errors when you click around in the admin console. Also, verify that the Firmware and UI versions are the same under Help / About in the admin console. -Xathros Link to comment
pinkfish Posted October 15, 2013 Author Share Posted October 15, 2013 Ok, weird. I turned on the console and now it loads fine Well, solved! Link to comment
Xathros Posted October 15, 2013 Share Posted October 15, 2013 Well, thats good. Would be nice to know what happened though. -Xathros Link to comment
abuttino Posted October 18, 2013 Share Posted October 18, 2013 I have this problem frequently as well. I kill the browser task using task manager (fastest method) and all is well after that. Sent from my XT926 using Tapatalk 4 Link to comment
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