New PLM and ISY-994i/IR Pro stop communicating..in Safe Mode

[terschen]

After only two weeks in service, my new ISY and PLM (2413S v1. will not communicate with each other any longer. I had my config complete and working fine for about the last week, but today I decided to carefully move both devices to a separate outlet by my breaker panel (they were about 15' away and on a "busy" circuit next to my NAS drives) and I have not been able to get them to work together since.

 

After boot, the Power and Rx lights are on constant for the ISY, LED is green constant for the PLM. When I moved them I think I disconnected the network cable, then the PLM and then power, which may have not been the proper sequence to follow, but I think I have tried everything possible since then to get them to work together again (checked cable/pins, different PLM cables...OEM and others all very short, reset PLM, reset ISY, different outlets, with/without network cable attached, correct connection sequence...PLM power then ISY power, etc.). The admin console comes up, shows ISY in Safe Mode since the ISY/PLM are not communicating. I also tried an ISY restore from a good backup, but still no luck (didn't restore devices since the ISY and PLM need to communicate with each other first). Any thoughts on what might be going on or things I can still try...or replace the ISY, PLM or both?

[Michel Kohanim]

Hi terschen,

 

I already responded to your ticket.

 

With kind regards,

Michel

[terschen]

Thanks Michel.

 

I'll contact Smarthome tomorrow for a replacement PLM. Wow, failure after 1 week of use...not good!

 

Based on many other posts regarding the 2413S, it sure seems like the PLM device has a very poor durability track record. I am really pleased with the ISY-994i/IR Pro and what I was able to do with it in a matter of days for my fairly complex Insteon network, but I'm afraid of the week link in the chain being the 2413S. Do you know if there are any other options other than the 2413S available or being planned? It's like I have a rock solid implementation with the ISY, yet a fragile implementation with the 2413S.

 

Thanks again Michel.

[Brian H]

IMHO. It could be due to parts availability. A best judgment substitute was made for a part and it was not as good as expected.

Smartlabs gives the Developers Group a shipping product list. For a short time they had foot notes on parts substitutions versus revision levels. That quickly disappeared.