Keypad linc issues

[jasond58]

I have a virtual 3 way in kitchen with 2 2477D dimmers that worked fine, maybe two weeks like this. All devices are connected through ISY994.

 

I replaced 1 2477D with 8 button keypad linc (dimmer version.) This switch has the actual load connected (ceiling fan light) Actual fan motor is controlled by non insteon switch.

 

I originally setup both devices as controllers in scene so both can control light on fan.

 

I have one button controlling an outlet linc in kitchen.

 

Was working fine for maybe a day or two, when Keypad linc locked up.

 

- The actual buttons themselves were frozen and wouldn't respond on the Keypad linc.

 

- Keypad led on button and load were responding to other virtual switch(2477D.) I was able to shut light on/off through ISY when locked up.

 

- Level 3 event viewer shows absolutely no traffic when pushing these buttons after lock up.

 

- The set button does not beep when pushed in after lock up.

 

- If I pull set button out to cut power, switch will work fine until it locks up again.

 

- I've factory reset switch.

 

- I see weird issues on some lockups. Switch will emit long beep, start flashing red. Load will start flashing, buttons will start flashing. These are random, sometimes it happens, sometimes not.

 

- I've tried two keypad lincs, both do the same thing. I ordered about a week apart, one from smarthome, one from amazon vendor. This was maybe two weeks ago.

 

- If I delete device from ISY, it starts working again without cutting power to it. If I never add to ISY, I've been unable to get it to lock up. Seems like once I start adding buttons as controllers is when it flips out.

 

Maybe I got 2 Keypads from bad batch?

 

Any t-shooting ideas I should look at? Any steps I should try with event viewer? Had ISY for about a month, so I'm still learning.

 

Thanks in advance!

[Michel Kohanim]

Hi Jason,

 

I am so very sorry to hear. Can you please go to the main page for this KPL and let me know the firmware version (usually after v.).

 

With kind regards,

Michel

[jasond58]

They are v.43, REV 7.0

[Michel Kohanim]

Hi Jason, thank you.

 

We do not have any reports of these KPLs having any issues bad whatsoever. Although it does not sound rational, but I think they are defective.

 

With kind regards,

Michel

[jasond58]

Thank you for the response. It's been working ok for the last day or so. I'm going to link it back into the 3 way and see what happens.