jasond58 Posted December 16, 2013 Posted December 16, 2013 I have a virtual 3 way in kitchen with 2 2477D dimmers that worked fine, maybe two weeks like this. All devices are connected through ISY994. I replaced 1 2477D with 8 button keypad linc (dimmer version.) This switch has the actual load connected (ceiling fan light) Actual fan motor is controlled by non insteon switch. I originally setup both devices as controllers in scene so both can control light on fan. I have one button controlling an outlet linc in kitchen. Was working fine for maybe a day or two, when Keypad linc locked up. - The actual buttons themselves were frozen and wouldn't respond on the Keypad linc. - Keypad led on button and load were responding to other virtual switch(2477D.) I was able to shut light on/off through ISY when locked up. - Level 3 event viewer shows absolutely no traffic when pushing these buttons after lock up. - The set button does not beep when pushed in after lock up. - If I pull set button out to cut power, switch will work fine until it locks up again. - I've factory reset switch. - I see weird issues on some lockups. Switch will emit long beep, start flashing red. Load will start flashing, buttons will start flashing. These are random, sometimes it happens, sometimes not. - I've tried two keypad lincs, both do the same thing. I ordered about a week apart, one from smarthome, one from amazon vendor. This was maybe two weeks ago. - If I delete device from ISY, it starts working again without cutting power to it. If I never add to ISY, I've been unable to get it to lock up. Seems like once I start adding buttons as controllers is when it flips out. Maybe I got 2 Keypads from bad batch? Any t-shooting ideas I should look at? Any steps I should try with event viewer? Had ISY for about a month, so I'm still learning. Thanks in advance!
Michel Kohanim Posted December 17, 2013 Posted December 17, 2013 Hi Jason, I am so very sorry to hear. Can you please go to the main page for this KPL and let me know the firmware version (usually after v.). With kind regards, Michel
Michel Kohanim Posted December 18, 2013 Posted December 18, 2013 Hi Jason, thank you. We do not have any reports of these KPLs having any issues bad whatsoever. Although it does not sound rational, but I think they are defective. With kind regards, Michel
jasond58 Posted December 18, 2013 Author Posted December 18, 2013 Thank you for the response. It's been working ok for the last day or so. I'm going to link it back into the 3 way and see what happens.
Recommended Posts