Nuub Not Getting along my new ISY-994i

[dslocum]

OK. I tried to get this guy to work a few weeks ago when I got it, but just got frustrated. I'm trying again today and getting no where. I'm pretty knowledgable with electronics, computers and Insteon / et al.

 

I have the ISY connected and communicating with the network and SmartLink. When the ISY app first loads in my browser (tried IE & Chrome), I get the "please leaver this page open, then the Java aapp runs and asks for the "admin" / "admin", and finishes loading the page. When I start exploring, every 30 seconds or so, the password screen pops back up. No matter how many times I click OK it still keeps popping up.

 

Anyone able to help? Firmward 4.0.5, UI 4.0.11.

 

HELP!

[oberkc]

Am unsure what you mean when you say you have your ISY connected with smartlinc.

 

I have not experienced the problems you are describing, but wonder if it is related to trying to maintain some relationship with smartlinc.

[dslocum]

Sorry, I misspoke. I meant the PowerLinc (2413S Ver 1..

 

I tried unplugging the PowerLinc with the same results. Running Windows 8, if that makes any difference.

[G W]

It looks to me like you have a firmware / UI miss match.

 

Sent from my GT-P5210 using Tapatalk 4

[LeeG]

The mismatch of Firmware and UI (UI being at 4.0.11) is okay in this situation. UDI made a later level of UI that runs on 4.0.5.

 

What level Java is being used?

 

It sounds like a Java issue on Windows 8.

[oberkc]

I am using windows 8. I have java update 7 update 45.

[LeeG]

Thanks oberkc. I thought the UI ran okay on Windows 8 which could mean Java level issue.

 

Are you on 4.0.5 or 4.1.1?

[oberkc]

My firmware is 4.05 My UI is 3.3.8. It works on windows 8, using IE 11. I suspect it works on other browsers, but I cannot say that I have tried it.

[dslocum]

My Java is Ver 7, Update 45.

 

Trying IE 10.0.9 with update 10.0.12. Chrome Version 31.0.1650.63 m.

 

This might also explain what would be my next question/ issue: If I close the ISY Java app, something seems to stay around and won't let me log in again. I get the app, but there's very little in the UI to interact with, and the menubar dropdowns don't do anything.

[oberkc]

I had no trouble on IE10 when I last had it.

 

One of the common pieces of advice is to clear your java cache. Have you tried this?

[dslocum]

Thanks for your help folks, but I'm not getting a good feeling about my purchase. I love the flexibility of the ISY, but I simply don't have the time to devote to problems like this, particularly in my first 10 minutes of experience.

 

Is there ISY support listening? Is there a phone number to call for support (didn't see one)? I really need to decide if this will work for me this weekend.

 

Again, I appreciate you guys helping out.

[LeeG]

Use any of the posts by Michel. At the bottom there is a link to open a Ticket for ISY support. Not sure what is available on the weekend going into Christmas.

[oberkc]

I beleive you will get an occasional response from UDI around here, but it is mostly users. The UDI wiki has the contact info for technical support.

 

http://wiki.universal-devices.com/index ... =Main_Page

 

Do ,you have a lot of gadgets on your network? A server? Anything that one can access from outside the home? I wonder if there is an IP address conflict, or a port conflict.

[Michel Kohanim]

Hello dslocum,

 

Please do be kind enough to submit a ticket (links below) and we'd be delighted to help you out.

 

From what I see, I think the problem is the firewall/anti virus on your computer and most probably AVAST. Just for your reference:

http://wiki.universal-devices.com/index ... r_Your_ISY

 

Again, we are very eager to help you out.

 

With kind regards,

Michel