Replaced PLM Now Lots Of Problems

[JCrank]

Hello,

 

My 2413S PLM died, LED was dark. So I ordered a new PLM and hooked it up following these steps.

-Unplug ISY994i and old PLM

-Plugin New PLM

-Connect to ISY994i

-Plugin ISY

- Logged into admin console done file Restore PLM

 

Everything looks good but the ISY / PLM does not see any insteon events such as turning on and off lights with the event viewer at level 3 I get no responses when I turn switches on and off.

 

I can control everything from the ISY admin console so it seems like the PLM is working

 

I checked a few of my devices device link tables and they show the address of the New PLM

 

When I view the PLM links table there is only 28 entry's, that is about how many devices I have but there is also allot more scenes

 

I also did a file restore devices which did not help.

 

Thanks for any help

[LeeG]

The PLM is missing many link records. Try another Restore Modem (PLM) followed by another Show PLM Links Table. Note that while the Show PLM is running NO Insteon traffic should reach the PLM. Otherwise the PLM link count will display falsely too high or too low.

[JCrank]

I tried the restore PLM many times with the same result every time it ends up with only 28 link records, I even did a factory reset on the PLM then another restore with the same results

[JCrank]

I ran a Level 3 event viewer during a PLM restore and it looks like the ISY is only sending 28 link records to the PLM. See attached

 

ISY software version is 4.1.2 UI and firmware

ISY-Events-Log.v4.1.2__Tue 2014.03.18 06.03.01 AM.txt

[LeeG]

There are no Responder link records written to the PLM. Was a Delete Modem (PLM) done during the process of moving to the new PLM?

[JCrank]

I did click the delete modem option but once the warning came up I canceled

 

I have a backup from before this replacement process should I try to restore it

[LeeG]

I would go to a backup.

[Xathros]

And then do another Restore PLM.

 

-Xathros

[JCrank]

I restored a.backup and then restored PLM.

 

I still had to do a restore all devices, then I had to factory reset and restore all of my KPLs, but everything is working again

 

Thanks for the assistance

 

 

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