smokegrub Posted April 24, 2014 Posted April 24, 2014 Despite numerous efforts I have been unable to get Safari to make backups of my ISY994i. It has been suggested I switch to Firefox. I have installed Firefox. How do I get the Admin Console JAVA app to use it instead of Safari? I am using a MacBook Pro running Mavericks.
Michel Kohanim Posted April 25, 2014 Posted April 25, 2014 Hello smokegrub, Generally, it's best to use the application instead of the applet: http://isy.universal-devices.com/994i/4.2.1/admin.jnlp This installs an icon on your desktop which you can use instead of the browser. With kind regards, Michel
smokegrub Posted April 25, 2014 Author Posted April 25, 2014 I have the icon on my desktop but when I attempt a backup of the admin console I get a message that Safari can't create the ZIP file.
Michel Kohanim Posted April 25, 2014 Posted April 25, 2014 Hi smokegrub, Are you using the icon or are you using Safari. If you are still having problems and for more expeditious resolution to the problem, please submit a ticket (links below). With kind regards, Michel
smokegrub Posted April 26, 2014 Author Posted April 26, 2014 Took a ticket and Steve Lee quickly resolved the backup issue. Turned out that for some bizarre reason the folder the backup was being directed to by default was the problem. Simply changing the location where the backup was directed resolved the issue. He also quickly set me up to use my external IP when away from home. My thanks to all of you who have tried to help me with these issues. Onward to tackling the next problem that I will surely need help with!!!
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