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ISY Hang while on Vacation

justin.cool

By justin.cool
in ISY994

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justin.cool Member

justin.cool

Posted
Posted

Issue:  994i “hung” while on vacation

 

Configuration: 

ISY-994i IR/PRO, running 4.0.5 and UI 4.0.11

PLM:  2412S  (Have 2413S, but not yet installed)

Approximately 120 Insteon devices:

Mainly Switchlincs, Lamplincs, Outletlincs, On/Off Adapters, etc etc
10 KPL’s – about 15% are dual band units
Triggerlincs (2)
RemoteLincs (3)
RemoteLinc2 (4)
Controllincs (2)
Access Points (4) – 2 on each phase from each subpanel
Dualband LampLinc dimmers (4)
Dual Band 240V load controller (2) (Normal Open, dual band)
Signal Linc (2)
Venstar Thermostats (3) with V2 RF interface
EZRain/EZFlora Irrigation Controller v.92
 

Both primary power panels have Leviton 51110-1 120/240 120/240 Volt Single-Phase Panel surge protectors. 

 

Background

About one week into a three week vacation, on 20 June, there were some power hits in the Dallas area where I live, and it appears that the 994 just “hung”.  See Log and Error Log below:

 

ERROR LOG

 

Thu 2014/06/19 07:18:13 PM      System            -100    [DHCP] state=RENEW

Thu 2014/06/19 09:18:29 PM      System            -100    [DHCP] state=RENEW

Thu 2014/06/19 11:18:44 PM      System            -100    [DHCP] state=RENEW

Fri 2014/06/20 01:19:00 AM        System            -100    [DHCP] state=RENEW

Fri 2014/07/04 07:15:09 AM        System            -5        Start

Fri 2014/07/04 07:15:27 AM        System            -170001         [Network] Established

Fri 2014/07/04 07:30:42 AM        System            -5012 26

Fri 2014/07/04 09:14:17 AM        System            -100    [DHCP] state=RENEW

Fri 2014/07/04 11:14:33 AM        System            -100    [DHCP] state=RENEW

Fri 2014/07/04 01:14:49 PM        System            -100    [DHCP] state=RENEW

Fri 2014/07/04 03:15:04 PM        System            -100    [DHCP] state=RENEW

Fri 2014/07/04 05:15:20 PM        System            -100    [DHCP] state=RENEW

Fri 2014/07/04 07:15:36 PM        System            -100    [DHCP] state=RENEW

Fri 2014/07/04 08:59:06 PM        System            -50001           -5

 

 

 

SYSTEM LOG

 

  1. Scene:My Lighting     Status Query Fri 2014/06/20 04:02:00 AM        Program         Log
  2. T1 Kit Thermo R2 - Main / T1 Kit Thermo R2 - Cool Contr         Status On       Fri 2014/06/20 04:16:48 AM        System            Log
  3. T1 Kit Thermo R2 - Main     Heat/Cool State         Cool On           Fri 2014/06/20 04:16:48 AM        System            Log
  4. T1 Kit Thermo R2 - Main     Status 81?      Fri 2014/06/20 04:17:07 AM        System            Log
  5. T1 Kit Thermo R2 - Main     Status 80?      Fri 2014/06/20 04:18:13 AM        System            Log
  6. T1 Kit Thermo R2 - Main / T1 Kit Thermo R2 - Cool Contr         Status Off       Fri 2014/06/20 04:18:52 AM        System            Log
  7. 0          null                Fri 2014/07/04 07:15:09 AM        System            Start
  8. Scene:My Lighting     Status Query Fri 2014/07/04 07:15:27 AM        System            Log
  9. Fam Rm KPL1. A Ceil Lts      Status 0%      Fri 2014/07/04 07:15:27 AM        System            Log
  10. Fam Rm KPL1. A Ceil Lts      On Level         35%    Fri 2014/07/04 07:15:27 AM        System            Log
  11. Fam Rm KPL1. A Ceil Lts      Ramp Rate     2.0 Sec            Fri 2014/07/04 07:15:27 AM        System            Log
  12. Fam Rm KPL1. A Ceil Lts / Fam Rm KPL1. B          Status 0%      Fri 2014/07/04 07:15:28 AM        System            Log

 

 

When I got home from vacation I noticed that something was wrong with the system, including the fact that the ERROR light on the 994 was solid ON.  Unfortunately I did not notice the status of the other 994 lights………..  I unplugged the 994, waited a minute and plugged it back in, and everything was back to normal.  But in the meantime, for two of the three weeks of my vacation, it appears that the ISY was effectively offline……  clearly not a desirable situation. 

 

Questions

  1. Is there some setting on the ISY that would force a reboot under those circumstances? 
  2. Is there anything I could have done from several thousand miles away on vacation in order to recognize the issue and/or fix this?  (Short of having my neighbor go in the house and reset the ISY). 
  3. Do I need to get a UPS for the ISY?  Or the Web Power Switch as recommended in the forum?  Or both?

 

As always, any guidance from this forum greatly appreciated! 

 

ISY Novice in Dallas

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Teken Advanced

Teken

Posted
Posted

As you're probably aware my solution was to deploy a web enabled power switch. That allows me to remotely turn on, off, cycle the power. It also allows me to ping any network device and react to that state.

 

Others have coupled the above by crafting a ISY program as a watchdog timer etc. In my home, I also have a dedicated 1080P HD IP camera that alerts me if any of the network LED's are on.

 

I use this as a failure over  measure because you can actually have a device ping back but in real world its still hung up. The analytic software is geared toward force protection in high security applications. I have simply used a million dollar software package in a very dumb down fashion!  :mrgreen:

 

Placing the ISY-994 Controller on a UPS in my mind is simply good practice and makes sense. For me its not about being able to control the home etc. More as ensuring my investment does not endure a shorter life due to dirty power or uncontrolled electrical events.

 

Its a little hard to justify a UPS for one piece of gear but if you bundle it up to a decent sized unit and back up multiple devices it kind of softens the blow. 

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