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Solid Red Error on ISY994I

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Posted

Hello,

 

I have two ISY994I PRO devices and 2 2314S PLM's  both of which had been working great. Today on One of the two I have a solid red error light and it will no longer connect to the Router. I restored a backup of the failing ISY to the second ISY PLM that was still working and it and its PLM are now working OK.

 

I am now trying to get the failing ISY to work again.  I have checked and replaced Cables both to the Network and PLM, I have formatted the Micro SD card and I have performed a Factory Reset on both the ISY and PLM. I still get this SOLID error Light.

 

I suspect something is severely broken, but I am not sure how to go about determining what that is?  The ERROR light is not blinking but it will flash a couple of times after I press and hold Reset button and then release.  The Two network lights by the Network Cable are both green. There is a Power light but nothing on TX/RX.

 

Is there a way to determine if the ISY needs replacing or if its just the PLM?

 

Any help is appreciated.  Also I have a question on the Upgrades I have purchased for this ISY such as X10 Module,  IR Module, Network Module and ZWAVE module.  If I have to replace the ISY can these modules be transferred to the new ISY?

 

Thanks

Charles Seiler

 

 

 

  • Author

Thanks Michel,

 

As always you  always provide the greatest Support!  I did as you asked on removing the MSD card and the outcome is the same.

 

I took the MSD card OUT, and rebooted. Same result as with it in, the Red Light flickers a couple of times at power on but then stays solidly RED. All I have is the Blue Power Light solid, The Red Error Light Solid, and on the Back of the Unit I have a Blue Light on the VISHAY Antenna card that comes on solid for 5-6 seconds, then blinks 5 times and then goes off solid. Same result as with the MSD in place.  I went ahead and opened a Trouble Ticket as you suggested. Thanks for your help!

 

Charles Seiler
 

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