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Excellent Support!!!

eyost
in Testimonials

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Posted

Hi all,

 

A while back I purchased an ISY to replace my Insteon SmartLinc. As the ISY is more capable than the SmartLinc is I can say I was a bit intimidated,

 

So, I submitted a Support ticket to Universal asking if they could point me to some resources to getting started along with setting up timed events (my initial use of the device).

 

I expected to receive an email with some links to information but instead I received a call from Steve at Universal and unfortunately I wasn't home to receive the call. He left a message with detailed instructions on how to set up the device, add devices, and set up timed events along with his email, and contact information. In ten minutes I had my first program created, and working!

 

If only more companies had the same quality level of Support.

 

Keep up the good work and I have shared my experience with all I talk to! I am so happy I got the ISY; just wished I had of purchased that years ago instead of the SmartLinc.

 

Ed

https://forum.universal-devices.com/topic/14404-excellent-support/
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