Email notification problem "TLS notification failed"

[alexmanning]

Hi,

 

Would appreciate some advise as I'm stumped as to what has gone wrong with this!

 

My email notification was working fine until the last few days when I started getting the error "TLS notification failed"

 

My mail server is smtp.mail.me.com, which must have been found as if I turn 'Use TLS' off then I get the error "unsupported authentication message". I've checked my router and port 587 is being forwarded (as advised by apple) http://support.apple.com/en-us/HT4864

 

I don't know what else to try..

 

Cheers,

Alex

[Techman]

It's possible something may have changed on the mail.me.com server. Try sending an email using the default server. If that works then I would give your email provider a call to see if they made any changes on their end.

 

The ISY is currently not supporting SSL 3.0 which also might be factor.

[Michel Kohanim]

Hi alexmanning,

 

I suspect they disabled SSL due to the POODLE vulnerability. If you have an ISY994, then please upgrade to 4.2.18 and retry:

http://forum.universal-devices.com/topic/14420-release-4218-rc8-is-now-avaialble/

 

If you have a 99, I am afraid you will need to upgrade to a 994.

 

With kind regards,

Michel

[Mike Ippolito]

Alex,

 

Did you create a new app specific password for your .me account when apple changed the authentication mechanism on accounts?

 

http://support.apple.com/en-us/HT6186

[alexmanning]

I've upgraded the firmware and all is working now. Thanks for the help.