Trouble upgrading to new release

[Ekreks]

Hello.  I am on release 4.05 and have been having issues logging in with Chrome and IE so decided to upgrade.  When I try manually I get an error invalid or incompatible upgrade file.

 

I have the isy 994i more recent release replaced my order unit some time this year. I just realized in Help->about the product is showing unknown which I suspect is the issue.  What guidance steps can you supply to resolve this?

 

thanks

 

David

[Michel Kohanim]

Hi David,

 

if you are using MAC, it's probably unzipping the zip file. Please note that you must upgrade using the Zip file. What you might want to try is Help | Automatically Upgrade ...

 

If not, please do not hesitate to contact our tech support team to help you out.

 

With kind regards,

Michel