remedy1234 Posted December 4, 2014 Posted December 4, 2014 Hi All, I'm Having trouble back up a ISY in customers house Updated to latest release.I'm Getting error "Could Not retrieve File /CONF/80/.PRP" Any suggestions?? Thanks Tim
jerlands Posted December 4, 2014 Posted December 4, 2014 The following thread may help.. http://forum.universal-devices.com/topic/10712-cannot-backup-isy-could-not-retrieve-file-conf172prp/?p=86768 Note: change /CONF/172.PRP w/ CONF/80.PRP I just upgraded my ISY 994i/IR Pro from firmware v3.3.10 to v4.0.5. I noticed that the backup performed during the upgrade processed failed. Luckily, the upgrade appears to have worked as I am now running at v4.0.5 and all appears OK. I then tried to backup again. And again it failed where I received a popup message 'Could Not Retrieve File /CONF/172.PRP'. After clicking OK on this message, I receive another message 'Could Not Create the Zip File.' When I look in the PC folder where I was going to store the backup file, there is a file there but it is only 1K in size.Any ideas on what is causing this and how to clear it? Hi EVictory,I am so very sorry. The problem is that there's a zero size file. What you need to do is this:1. Telnet to ISY and login (http://wiki.universal-devices.com/index ... o_Your_ISY)2. At the prompt, type:RF /CONF/172.PRPRetry the backup.With kind regards,Michel Jon
remedy1234 Posted January 8, 2015 Author Posted January 8, 2015 Hi Jon, I just made it back here to the site...when I try to telnet is comes back "Connection closed by foreign host." Any suggestions? Thanks Tim
jerlands Posted January 8, 2015 Posted January 8, 2015 Hi Jon, I just made it back here to the site...when I try to telnet is comes back "Connection closed by foreign host." Any suggestions? Thanks Tim Hi Tim, You might open a ticket with UDI http://www.universal-devices.com/contact-support/ to help resolve this.. Jon
remedy1234 Posted January 13, 2015 Author Posted January 13, 2015 Thanks Jon,I will next time I'm out there. Tim
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