ulrick65 Posted September 25, 2008 Share Posted September 25, 2008 I just setup the Thermostat that I got from Smarthome along with the Inteon module and it works great...with one exception: Two or three times a day it seems to lose its mind for a minute. The temperature reading goes to either 36 or 37 degree's, I haven't written down what the setpoint changes to. After a minute or so it goes back to normal. I have mine setup similar to the way MikeB has his. I query it every 15 minutes to get status updates. I have it send me notifications when the temerature is below 50 or above 90 (so I get a notification everytime it screws up and loses its mind for a minute because the temperature reading goes to 36 or 37). I was able to catch the display on the thing once when it happened, nothing unusual...just the temperature was reading 37 and I don't recall what the setpoint was. Anyone seen this before? Perhaps a bad unit? Thanks. Link to comment
MikeB Posted September 25, 2008 Share Posted September 25, 2008 I would suspect a bad unit since the incorrect temperature shows on the thermostat unit itself. My gut would say its more likely a bad thermostat than the Insteon adapter, but you might want to call tech support - maybe its a common issue. Good luck! Link to comment
ulrick65 Posted September 26, 2008 Author Share Posted September 26, 2008 Yea, I think you are right. I will call them and see. It is worse now...happens quite a bit and nearly everytime you query it. Thanks. Link to comment
ulrick65 Posted October 2, 2008 Author Share Posted October 2, 2008 Smarthome agreed....they are sending a replacement thermostat and remote control module to...just for good measure! Thanks. Link to comment
jamesx0 Posted October 17, 2008 Share Posted October 17, 2008 I am also having a problem with my thermostat. Every once in a while, the setpoint returned for a query is 23º. The status reads out fine. There is also a third line returned from the query which I'm assuming is an error. Here are the three lines in my log: Thermostat Fri 10/17/2008 01:45:07 PM System -2 Thermostat Status 62 Fri 10/17/2008 01:45:07 PM System Log Thermostat Setpoint 23 Fri 10/17/2008 01:45:08 PM System Log On the subsequent query, the setpoint is correct. I have never seen anything weird on the stat display. Link to comment
Michel Kohanim Posted October 19, 2008 Share Posted October 19, 2008 Hello jamesx0, I think the first line is the clue: -2 means device communications error. Therefore, ISY is having difficulties querying the thermostat. If this happens a lot, then I would suspect that your AccessPoint is not close enough to your thermostat. With kind regards, Michel I am also having a problem with my thermostat. Every once in a while, the setpoint returned for a query is 23º. The status reads out fine. There is also a third line returned from the query which I'm assuming is an error. Here are the three lines in my log: Thermostat Fri 10/17/2008 01:45:07 PM System -2 Thermostat Status 62 Fri 10/17/2008 01:45:07 PM System Log Thermostat Setpoint 23 Fri 10/17/2008 01:45:08 PM System Log On the subsequent query, the setpoint is correct. I have never seen anything weird on the stat display. Link to comment
jamesx0 Posted October 19, 2008 Share Posted October 19, 2008 Hello jamesx0, I think the first line is the clue: -2 means device communications error. Therefore, ISY is having difficulties querying the thermostat. If this happens a lot, then I would suspect that your AccessPoint is not close enough to your thermostat. With kind regards, Michel I am also having a problem with my thermostat. Every once in a while, the setpoint returned for a query is 23º. The status reads out fine. There is also a third line returned from the query which I'm assuming is an error. Here are the three lines in my log: Thermostat Fri 10/17/2008 01:45:07 PM System -2 Thermostat Status 62 Fri 10/17/2008 01:45:07 PM System Log Thermostat Setpoint 23 Fri 10/17/2008 01:45:08 PM System Log On the subsequent query, the setpoint is correct. I have never seen anything weird on the stat display. Is there a reason that the setpoint defaults to 23 when there is an error? Link to comment
Michel Kohanim Posted October 20, 2008 Share Posted October 20, 2008 Hello jamesx0, The reason is that ISY tries failing requests three times. So, you got -2 the first time and the second time actually we got a garbled message. With kind regards, Michel Hello jamesx0, I think the first line is the clue: -2 means device communications error. Therefore, ISY is having difficulties querying the thermostat. If this happens a lot, then I would suspect that your AccessPoint is not close enough to your thermostat. With kind regards, Michel I am also having a problem with my thermostat. Every once in a while, the setpoint returned for a query is 23º. The status reads out fine. There is also a third line returned from the query which I'm assuming is an error. Here are the three lines in my log: Thermostat Fri 10/17/2008 01:45:07 PM System -2 Thermostat Status 62 Fri 10/17/2008 01:45:07 PM System Log Thermostat Setpoint 23 Fri 10/17/2008 01:45:08 PM System Log On the subsequent query, the setpoint is correct. I have never seen anything weird on the stat display. Is there a reason that the setpoint defaults to 23 when there is an error? Link to comment
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