I'm trying to add 2 new sensors to my ISY but keep getting errors. When adding 2842 motion sensor I got cannot determined insteon engine at first but now getting cannot determine devices type. And when adding Insteon hidden door switch I get cannot determine Insteon devices type. I make sure they are in pairing mode and place them inches from the ISY

You meant they are next to the dual band PLM right? Also you must press the link (whirling arrows) then press the set button to one sensor at a time.

 

This assumes you don't use the device ID method.

 

 

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Is the PLM a 2412 or 2413?

 

Try factory reset of one motion sensor. Put it into linking mode with Set button. Run Tools | Diagnostics | Event Viewer at LEVEL 3. Use New INSTEON Device and post the event trace.

I factory reset the motion sensor, put it in pairing mode and put it a few inches from the PLM (2412s) . Try to re add it

 

Wed 12/24/2014 05:10:26 PM : [31 B1 8F    ] Added to list of devices to link to ISY
Wed 12/24/2014 05:10:26 PM : [iNST-TX-I1  ] 02 62 31 B1 8F 0F 0D 00
Wed 12/24/2014 05:10:26 PM : [iNST-ACK    ] 02 62 31.B1.8F 0F 0D 00 06                 (00)
Wed 12/24/2014 05:10:35 PM : [iNST-TX-I1  ] 02 62 31 B1 8F 0F 0D 00
Wed 12/24/2014 05:10:35 PM : [iNST-ACK    ] 02 62 31.B1.8F 0F 0D 00 06                 (00)
Wed 12/24/2014 05:10:44 PM : [iNST-TX-I1  ] 02 62 31 B1 8F 0F 0D 00
Wed 12/24/2014 05:10:44 PM : [iNST-ACK    ] 02 62 31.B1.8F 0F 0D 00 06                 (00)
Wed 12/24/2014 05:10:48 PM : [31 B1 8F 0  ] Failed to add device
Wed 12/24/2014 05:12:09 PM : [iNST-TX-I1  ] 02 62 1D B1 E6 0F 11 FF
Wed 12/24/2014 05:12:09 PM : [iNST-ACK    ] 02 62 1D.B1.E6 0F 11 FF 06          LTONRR (FF)
Wed 12/24/2014 05:12:09 PM : [iNST-SRX    ] 02 50 1D.B1.E6 0F.42.41 27 11 FF    LTONRR (FF)
Wed 12/24/2014 05:12:09 PM : [std-Direct Ack] 1D.B1.E6-->ISY/PLM Group=0, Max Hops=3, Hops Left=1
 

2412S is not Dual Band so it has no Insteon RF receiver in it. To receive the Motion Sensors or Hidden Door Sensors RF signals.

So another Dual Band Module maybe receiving it but the power line signals are not getting back to the 2412S.

If you have no Access Points, Range Extenders or a Dual Band devices. No Insteon RF communications will happen.

 

Since you have a 2412S PLM. Are you using an ISY99i or ISY994i?

Due to firmware storage limitations in the ISY99i. The latest firmware that supports the newest Insteon Devices can't be loaded into it. So the latest Insteon Modules will not work correctly with an ISY99i.

 

The upgrade from a  ISY99i to ISY994i offer is still showing on the UDI direct sales page.

Edited December 24, 201410 yr by Brian H

The 2412 PLM is powerline only, no RF capability. The motion sensor will have to be positioned near a Dual Band device.

 

The event trace shows no response from the motion sensor which is expected since it is not near a Dual Band device.

 

Are you running a 99i or 994i? The 99i does not support the Hidden Door Sensor.

Also have a 2443. Should that one work because I tried putting beside it but nothing.

 

I'm running the 99i so I guess I'm out of luck with the door sensor.

Also have a 2443. Should that one work because I tried putting beside it but nothing.

 

I'm running the 99i so I guess I'm out of luck with the door sensor.

 

You need to upgrade your ISY to use the latest devices from Insteon. The device signature listing is not in the last firmware release. The basic upgrade is $99.XX USD and you will need to use the AP regardless at some point even if you have a 2413S later on.

 

As you need to couple / bridge both sides of the electrical feed.

I can see to find were to upgrade the firmware. I've done it before but can't remember how

How many 2443 Access Points (ones without black external antenna) are being used?

 

Since the PLM is not Dual Band it will take two Access Points to couple the 120v legs.  If the Access Point is on the opposite 120v leg to the PLM and is the only Access Point the motion sensor RF will not be coupled to the PLM.

Edited December 24, 201410 yr by LeeG

The last firmware for the ISY99i was 3.3.10.

If you have it in your ISY99i. There are no newer versions.

How many 2443 Access Points (ones without black external antenna) are being used?

 

Since the PLM is not Dual Band it will take two Access Points to couple the 120v legs.  If the Access Point is on the opposite 120v leg to the PLM and is the only Access Point the motion sensor RF will not be coupled to the PLM.

I have 2-2443 access points

Does the 4 tap Set button test show the Access Points on opposite 120v legs?

I just checked and they are on opposite phases

The procedure for adding motion sensor

 

Temporarily plug Access Point into PLM passthru outlet 

Use New INSTEON Device.

Enter Insteon address of motion sensor

Name of your choice

Device Type - leave as Auto Discover

 

Before clicking Ok manually put motion sensor into linking mode with Set button
Position motion sensor within a few feet of PLM

 

Click Ok on New INSTEON Device

 

Would be good to have Event Trace running at LEVEL 3 for documentation if add does not work 

That's the way In was doing it but this time for device type I put the actual device instead of auto discover and it worked.