PLM not connected

[Philip]

the PLM diagnostic tool shows that I am not connected to the PLM.

When I try to do a restore PLM, it fails.

 

Is there a work around for this?

 

Any help would be appreciated.

 

Thanks

[Michel Kohanim]

Hi Philip,

 

I do apologize for the inconvenience. Usually, the problem is that the PLM is not making good contact with the cable (RJ45). Sometimes, swapping the RJ45 cables fixes this issue. But, the best solution is to request for a new PLM.

 

With kind regards,

Michel

 

the PLM diagnostic tool shows that I am not connected to the PLM.

When I try to do a restore PLM, it fails.

 

Is there a work around for this?

 

Any help would be appreciated.

 

Thanks