matttotaro Posted November 23, 2008 Posted November 23, 2008 I have been having a lot of problems with my ISY26 since I made some changes to my network. I switched my internet service to FiOS and I now have an Actiontec MI424/WR. Soon after, I replaced my laptop. I should say that I usually don't have to mess with my Insteon and ISY because my system has been stable for a long time - and even with the problems I am about to describe, my programs continue to run! My primary issue is that I cannot login to my ISY. I get to the Please Keep This Window Open screen, see the Java animation, but then Java throws an error. The error log is below. Java Plug-in 1.6.0_10-rc Using JRE version 1.6.0_10-rc Java HotSpot(TM) Client VM User home directory = C:\Documents and Settings\Parents ---------------------------------------------------- c: clear console window f: finalize objects on finalization queue g: garbage collect h: display this help message l: dump classloader list m: print memory usage o: trigger logging q: hide console r: reload policy configuration s: dump system and deployment properties t: dump thread list v: dump thread stack x: clear classloader cache 0-5: set trace level to ---------------------------------------------------- load: class com.universaldevices.client.ui.UDClientApplet.class not found. java.lang.ClassNotFoundException: com.universaldevices.client.ui.UDClientApplet.class at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source) at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source) at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Caused by: java.io.IOException: open HTTP connection failed:http://192.168.1.11/com/universaldevices/client/ui/UDClientApplet/class.class at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source) at sun.plugin2.applet.Applet2ClassLoader.access$000(Unknown Source) at sun.plugin2.applet.Applet2ClassLoader$1.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) ... 7 more Exception: java.lang.ClassNotFoundException: com.universaldevices.client.ui.UDClientApplet.class I also cannot connect to the unit via telnet. I think my firmware was at 2.6.6 the last time I upgraded. I have tried power cycling the router, the ISY, and the PLM with no success. I have also tried connecting to the ISY through a different router with the same results. Can anyone point me in the right direction? Matt
Michel Kohanim Posted November 24, 2008 Posted November 24, 2008 Hi Matt, I do apologize for the inconvenience. Some questions: 1. How do you know your ISY's IP address? 2. What port do you use to telnet? Did you also try 126? 3. Have you tried http://www.universal-devices.com/99i ? 4. What firewall software do you have? With kind regards, Michel I have been having a lot of problems with my ISY26 since I made some changes to my network. I switched my internet service to FiOS and I now have an Actiontec MI424/WR. Soon after, I replaced my laptop. I should say that I usually don't have to mess with my Insteon and ISY because my system has been stable for a long time - and even with the problems I am about to describe, my programs continue to run! My primary issue is that I cannot login to my ISY. I get to the Please Keep This Window Open screen, see the Java animation, but then Java throws an error. The error log is below. Java Plug-in 1.6.0_10-rc Using JRE version 1.6.0_10-rc Java HotSpot(TM) Client VM User home directory = C:\Documents and Settings\Parents ---------------------------------------------------- c: clear console window f: finalize objects on finalization queue g: garbage collect h: display this help message l: dump classloader list m: print memory usage o: trigger logging q: hide console r: reload policy configuration s: dump system and deployment properties t: dump thread list v: dump thread stack x: clear classloader cache 0-5: set trace level to ---------------------------------------------------- load: class com.universaldevices.client.ui.UDClientApplet.class not found. java.lang.ClassNotFoundException: com.universaldevices.client.ui.UDClientApplet.class at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source) at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source) at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Caused by: java.io.IOException: open HTTP connection failed:http://192.168.1.11/com/universaldevices/client/ui/UDClientApplet/class.class at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source) at sun.plugin2.applet.Applet2ClassLoader.access$000(Unknown Source) at sun.plugin2.applet.Applet2ClassLoader$1.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) ... 7 more Exception: java.lang.ClassNotFoundException: com.universaldevices.client.ui.UDClientApplet.class I also cannot connect to the unit via telnet. I think my firmware was at 2.6.6 the last time I upgraded. I have tried power cycling the router, the ISY, and the PLM with no success. I have also tried connecting to the ISY through a different router with the same results. Can anyone point me in the right direction? Matt
matttotaro Posted November 25, 2008 Author Posted November 25, 2008 Michael, I can see the ISY's IP address from my router. I only tried telnet using port 126 with no success. I had not tried /99i until your suggestion. I use the Windows firewall. When I went to http://www.universal-devices.com/99i I was able to login. The first thing I did was try to upgrade. I was able to successfully create a backup, but the upgrade failed saying, "Invalid length". The Admin console seems to work fine otherwise. How should I proceed with the upgrade to 2.6.8? Matt
Michel Kohanim Posted November 25, 2008 Posted November 25, 2008 Hi Matt, If possible, please enable remote access and send us your URL and credentials to support@universal-devices.com. I really do think this is a firewall related issue since Invalid Length means: 1. The client told ISY that it was going to send a file of length x 2. ISY waited to receive the file but received a fraction (or 0) of the x With kind regards, Michel Michael, I can see the ISY's IP address from my router. I only tried telnet using port 126 with no success. I had not tried /99i until your suggestion. I use the Windows firewall. When I went to http://www.universal-devices.com/99i I was able to login. The first thing I did was try to upgrade. I was able to successfully create a backup, but the upgrade failed saying, "Invalid length". The Admin console seems to work fine otherwise. How should I proceed with the upgrade to 2.6.8? Matt
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