I have been having a lot of problems with my ISY26 since I made some changes to my network. I switched my internet service to FiOS and I now have an Actiontec MI424/WR. Soon after, I replaced my laptop. I should say that I usually don't have to mess with my Insteon and ISY because my system has been stable for a long time - and even with the problems I am about to describe, my programs continue to run!

 

My primary issue is that I cannot login to my ISY. I get to the Please Keep This Window Open screen, see the Java animation, but then Java throws an error. The error log is below.

 

Java Plug-in 1.6.0_10-rc
Using JRE version 1.6.0_10-rc Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\Parents
----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to 
----------------------------------------------------

load: class com.universaldevices.client.ui.UDClientApplet.class not found.
java.lang.ClassNotFoundException: com.universaldevices.client.ui.UDClientApplet.class
at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)
at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: open HTTP connection failed:http://192.168.1.11/com/universaldevices/client/ui/UDClientApplet/class.class
at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader.access$000(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
... 7 more
Exception: java.lang.ClassNotFoundException: com.universaldevices.client.ui.UDClientApplet.class

 

I also cannot connect to the unit via telnet.

 

I think my firmware was at 2.6.6 the last time I upgraded.

 

I have tried power cycling the router, the ISY, and the PLM with no success. I have also tried connecting to the ISY through a different router with the same results.

 

Can anyone point me in the right direction?

 

 

Matt

Hi Matt,

 

I do apologize for the inconvenience.

 

Some questions:

1. How do you know your ISY's IP address?

2. What port do you use to telnet? Did you also try 126?

3. Have you tried http://www.universal-devices.com/99i ?

4. What firewall software do you have?

 

With kind regards,

Michel

 

I have been having a lot of problems with my ISY26 since I made some changes to my network. I switched my internet service to FiOS and I now have an Actiontec MI424/WR. Soon after, I replaced my laptop. I should say that I usually don't have to mess with my Insteon and ISY because my system has been stable for a long time - and even with the problems I am about to describe, my programs continue to run!

 

My primary issue is that I cannot login to my ISY. I get to the Please Keep This Window Open screen, see the Java animation, but then Java throws an error. The error log is below.

 

Java Plug-in 1.6.0_10-rc
Using JRE version 1.6.0_10-rc Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\Parents
----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to 
----------------------------------------------------

load: class com.universaldevices.client.ui.UDClientApplet.class not found.
java.lang.ClassNotFoundException: com.universaldevices.client.ui.UDClientApplet.class
at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)
at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: open HTTP connection failed:http://192.168.1.11/com/universaldevices/client/ui/UDClientApplet/class.class
at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader.access$000(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
... 7 more
Exception: java.lang.ClassNotFoundException: com.universaldevices.client.ui.UDClientApplet.class

 

I also cannot connect to the unit via telnet.

 

I think my firmware was at 2.6.6 the last time I upgraded.

 

I have tried power cycling the router, the ISY, and the PLM with no success. I have also tried connecting to the ISY through a different router with the same results.

 

Can anyone point me in the right direction?

 

 

Matt

Michael,

 

I can see the ISY's IP address from my router.

I only tried telnet using port 126 with no success.

I had not tried /99i until your suggestion.

I use the Windows firewall.

 

When I went to http://www.universal-devices.com/99i I was able to login. The first thing I did was try to upgrade. I was able to successfully create a backup, but the upgrade failed saying, "Invalid length". The Admin console seems to work fine otherwise.

 

How should I proceed with the upgrade to 2.6.8?

 

 

Matt

Hi Matt,

 

If possible, please enable remote access and send us your URL and credentials to support@universal-devices.com. I really do think this is a firewall related issue since Invalid Length means:

1. The client told ISY that it was going to send a file of length x

2. ISY waited to receive the file but received a fraction (or 0) of the x

 

With kind regards,

Michel

 

Michael,

 

I can see the ISY's IP address from my router.

I only tried telnet using port 126 with no success.

I had not tried /99i until your suggestion.

I use the Windows firewall.

 

When I went to http://www.universal-devices.com/99i I was able to login. The first thing I did was try to upgrade. I was able to successfully create a backup, but the upgrade failed saying, "Invalid length". The Admin console seems to work fine otherwise.

 

How should I proceed with the upgrade to 2.6.8?

 

 

Matt