grant33302 Posted July 31, 2015 Share Posted July 31, 2015 i NEED HELP i CANNOT LINK TO ANY DEVICE 1i PURCHASED A NEW PLM 2.RESET DEVICE 3. DID UPDATE Time User Code Message Sun 2015/07/26 10:24:01 System -5 Start Sun 2015/07/26 10:24:25 System -110022 /CONF/INSTENG.OPT Sun 2015/07/26 10:24:25 System -110012 /CONF/INSTENG.OPT Sun 2015/07/26 10:24:25 System -170001 [Network] Established Sun 2015/07/26 06:34:31 System -5 Start Sun 2015/07/26 06:34:32 System -110022 /CONF/INSTENG.OPT Sun 2015/07/26 06:34:32 System -110012 /CONF/INSTENG.OPT Sun 2015/07/26 06:34:33 System -170001 [Network] Established Sun 2015/07/26 06:34:33 System -110022 /CONF/PORTALS.PSF Sun 2015/07/26 06:34:49 System -5006 uuid:26 Sun 2015/07/26 10:16:50 System -5 Start Sun 2015/07/26 10:16:53 System -110022 /CONF/INSTENG.OPT Sun 2015/07/26 10:16:53 System -110012 /CONF/INSTENG.OPT Sun 2015/07/26 10:16:54 System -170001 [Network] Established Sun 2015/07/26 10:16:54 System -110022 /CONF/PORTALS.PSF Sun 2015/07/26 10:32:51 System -170001 [uDSockets] RSub:31 error:6 Sun 2015/07/26 10:32:56 System -170001 [uDSockets] RSub:31 error:6 Sun 2015/07/26 10:33:01 System -170001 [uDSockets] RSub:31 error:6 Sun 2015/07/26 10:33:06 System -170001 [uDSockets] RSub:31 error:6 Sun 2015/07/26 10:33:11 System -5012 26 Sun 2015/07/26 11:08:19 System -5 Start Sun 2015/07/26 11:08:22 System -110022 /CONF/INSTENG.OPT Sun 2015/07/26 11:08:22 System -110012 /CONF/INSTENG.OPT Sun 2015/07/26 11:08:23 System -170001 [Network] Established Sun 2015/07/26 11:08:23 System -110022 /CONF/PORTALS.PSF Sun 2015/07/26 16:28:51 System -170001 [Auth:-10011] 10.1.10.15:59422->80, Num=3 Sun 2015/07/26 16:28:57 System -170001 [Auth:-10011] 10.1.10.15:59423->80, Num=4 Sun 2015/07/26 18:13:39 System -5 Start Sun 2015/07/26 18:14:02 System -110022 /CONF/INSTENG.OPT Sun 2015/07/26 18:14:02 System -110012 /CONF/INSTENG.OPT Sun 2015/07/26 18:14:02 System -170001 [Network] Established Sun 2015/07/26 18:18:43 System -5 Start Sun 2015/07/26 18:18:43 System -110022 /CONF/INSTENG.OPT Sun 2015/07/26 18:18:43 System -110012 /CONF/INSTENG.OPT Sun 2015/07/26 18:18:44 System -170001 [Network] Established Mon 2015/07/27 12:23:10 System -5 Start Mon 2015/07/27 12:23:30 System -110022 /CONF/INSTENG.OPT Mon 2015/07/27 12:23:30 System -110012 /CONF/INSTENG.OPT Mon 2015/07/27 12:23:30 System -170001 [Network] Established Mon 2015/07/27 12:26:42 System -5 Start Mon 2015/07/27 12:27:02 System -110022 /CONF/INSTENG.OPT Mon 2015/07/27 12:27:02 System -110012 /CONF/INSTENG.OPT Mon 2015/07/27 12:27:02 System -170001 [Network] Established Mon 2015/07/27 12:33:28 System -5 Start Mon 2015/07/27 12:33:48 System -110022 /CONF/INSTENG.OPT Mon 2015/07/27 12:33:48 System -110012 /CONF/INSTENG.OPT Mon 2015/07/27 12:33:48 System -170001 [Network] Established Wed 2015/07/29 13:55:11 System -5 Start Wed 2015/07/29 13:55:26 System -110022 /CONF/INSTENG.OPT Wed 2015/07/29 13:55:26 System -110012 /CONF/INSTENG.OPT Wed 2015/07/29 13:55:26 System -170001 [Network] Established Wed 2015/07/29 14:01:15 System -5 Start Wed 2015/07/29 14:01:35 System -110022 /CONF/INSTENG.OPT Wed 2015/07/29 14:01:35 System -110012 /CONF/INSTENG.OPT Wed 2015/07/29 14:01:35 System -170001 [Network] Established Wed 2015/07/29 19:37:31 System -5 Start Wed 2015/07/29 19:37:31 System -110022 /CONF/INSTENG.OPT Wed 2015/07/29 19:37:31 System -110012 /CONF/INSTENG.OPT Wed 2015/07/29 19:37:32 System -170001 [Network] Established Wed 2015/07/29 19:38:57 System -5 Start Wed 2015/07/29 19:38:58 System -110022 /CONF/INSTENG.OPT Wed 2015/07/29 19:38:58 System -110012 /CONF/INSTENG.OPT Wed 2015/07/29 19:38:59 System -170001 [Network] Established Thu 2015/07/30 16:33:44 System -5 Start Thu 2015/07/30 16:34:04 System -110022 /CONF/INSTENG.OPT Thu 2015/07/30 16:34:04 System -110012 /CONF/INSTENG.OPT Thu 2015/07/30 16:34:04 System -170001 [Network] Established Thu 2015/07/30 16:38:10 System -5 Start Thu 2015/07/30 16:38:10 System -110022 /CONF/INSTENG.OPT Thu 2015/07/30 16:38:10 System -110012 /CONF/INSTENG.OPT Thu 2015/07/30 16:38:11 System -170001 [Network] Established Thu 2015/07/30 22:00:49 System -5 Start Thu 2015/07/30 22:00:50 System -110022 /CONF/INSTENG.OPT Thu 2015/07/30 22:00:50 System -110012 /CONF/INSTENG.OPT Thu 2015/07/30 22:00:51 System -170001 [Network] Established Thu 2015/07/30 22:00:51 System -110022 /CONF/PORTALS.PSF Thu 2015/07/30 22:00:54 System -5006 uuid:26 Thu 2015/07/30 22:01:01 System -60006 n/a Thu 2015/07/30 22:01:58 System -10011 n/a Thu 2015/07/30 22:42:30 System -170001 [HTTP:0-41-5] 54.81.147.113:443->33138 Thu 2015/07/30 22:42:30 System -170001 [HTTP:0-41]: GET-->/rest/whoami Thu 2015/07/30 22:42:30 System -170001 [HTTP:0-41]: GET-->/rest/config Thu 2015/07/30 22:42:31 System -170001 [HTTP:0-41]: GET-->/rest/nodes Thu 2015/07/30 22:43:26 System -170001 [HTTP:0-30-5] 10.1.10.15:56158->80 Thu 2015/07/30 22:43:26 System -170001 [HTTP:0-30]: POST[1]-->/services Thu 2015/07/30 22:43:26 System -170001 <s:Envelope><s:Body><u:SetBatchMode xmlns:u="ur Thu 2015/07/30 22:43:32 System -170001 [HTTP:0-30-5] 10.1.10.15:56159->80 Thu 2015/07/30 22:43:32 System -170001 [HTTP:0-30]: POST[1]-->/services Thu 2015/07/30 22:43:32 System -170001 <s:Envelope><s:Body><u:DiscoverNodes xmlns:u="u Thu 2015/07/30 22:43:35 System -170001 [HTTP:0-30-5] 10.1.10.15:56160->80 Thu 2015/07/30 22:43:35 System -170001 [HTTP:0-30]: POST[1]-->/services Thu 2015/07/30 22:43:35 System -170001 <s:Envelope><s:Body><u:CancelNodesDiscovery xml Thu 2015/07/30 22:43:35 System -170001 [HTTP:0-30-5] 10.1.10.15:56161->80 Thu 2015/07/30 22:43:35 System -170001 [HTTP:0-30]: POST[1]-->/services Thu 2015/07/30 22:43:35 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:44:08 System -170001 [HTTP:0-30-5] 10.1.10.15:56163->80 Thu 2015/07/30 22:44:08 System -170001 [HTTP:0-30]: POST[1]-->/services Thu 2015/07/30 22:44:08 System -170001 <s:Envelope><s:Body><u:RestoreDevicesFromNodes Thu 2015/07/30 22:44:09 System -170001 [HTTP:1-31-5] 10.1.10.15:56164->80 Thu 2015/07/30 22:44:09 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:44:09 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:44:09 System -170001 [HTTP:1-31-5] 10.1.10.15:56165->80 Thu 2015/07/30 22:44:09 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:44:09 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:45:03 System -170001 [HTTP:1-31-5] 10.1.10.15:56169->80 Thu 2015/07/30 22:45:03 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:45:03 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:45:03 System -170001 [HTTP:1-31-5] 10.1.10.15:56170->80 Thu 2015/07/30 22:45:03 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:45:03 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:45:57 System -170001 [HTTP:1-33-5] 10.1.10.15:56177->80 Thu 2015/07/30 22:45:57 System -170001 [HTTP:1-33]: POST[1]-->/services Thu 2015/07/30 22:45:57 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:45:57 System -170001 [HTTP:1-33-5] 10.1.10.15:56178->80 Thu 2015/07/30 22:45:57 System -170001 [HTTP:1-33]: POST[1]-->/services Thu 2015/07/30 22:45:57 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:46:16 System -170001 [HTTP:1-41-5] 54.158.163.42:443->33140 Thu 2015/07/30 22:46:16 System -170001 [HTTP:1-41]: GET-->/rest/whoami Thu 2015/07/30 22:46:16 System -170001 [HTTP:1-41]: GET-->/rest/config Thu 2015/07/30 22:46:17 System -170001 [HTTP:1-41]: GET-->/rest/nodes Thu 2015/07/30 22:46:52 System -170001 [HTTP:1-33-5] 10.1.10.15:56183->80 Thu 2015/07/30 22:46:52 System -170001 [HTTP:1-33]: POST[1]-->/services Thu 2015/07/30 22:46:52 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:46:52 System -170001 [HTTP:1-33-5] 10.1.10.15:56184->80 Thu 2015/07/30 22:46:53 System -170001 [HTTP:1-33]: POST[1]-->/services Thu 2015/07/30 22:46:53 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:46:54 System -170001 [HTTP:1-33-5] 10.1.10.15:56185->80 Thu 2015/07/30 22:46:54 System -170001 [HTTP:1-33]: POST[1]-->/services Thu 2015/07/30 22:46:54 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:46:54 System -170001 [HTTP:1-33-5] 10.1.10.15:56186->80 Thu 2015/07/30 22:46:54 System -170001 [HTTP:1-33]: POST[1]-->/services Thu 2015/07/30 22:46:54 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:47:34 System -170001 [HTTP:1-31-5] 10.1.10.15:56188->80 Thu 2015/07/30 22:47:34 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:47:34 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:47:34 System -170001 [HTTP:1-31-5] 10.1.10.15:56189->80 Thu 2015/07/30 22:47:34 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:47:34 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:47:53 System -170001 [HTTP:1-41-5] 54.158.163.42:443->33142 Thu 2015/07/30 22:47:53 System -170001 [HTTP:1-41]: GET-->/rest/whoami Thu 2015/07/30 22:47:53 System -170001 [HTTP:1-41]: GET-->/rest/config Thu 2015/07/30 22:47:54 System -170001 [HTTP:1-41]: GET-->/rest/nodes Thu 2015/07/30 22:48:14 System -170001 [HTTP:1-31-5] 10.1.10.15:56192->80 Thu 2015/07/30 22:48:14 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:48:14 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:48:14 System -170001 [HTTP:1-31-5] 10.1.10.15:56193->80 Thu 2015/07/30 22:48:15 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:48:15 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:48:54 System -170001 [HTTP:1-31-5] 10.1.10.15:56196->80 Thu 2015/07/30 22:48:55 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:48:55 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:48:55 System -170001 [HTTP:1-31-5] 10.1.10.15:56197->80 Thu 2015/07/30 22:48:55 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:48:55 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:48:56 System -170001 [HTTP:1-31-5] 10.1.10.15:56198->80 Thu 2015/07/30 22:48:56 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:48:56 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:48:56 System -170001 [HTTP:1-31-5] 10.1.10.15:56199->80 Thu 2015/07/30 22:48:56 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:48:56 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:49:25 System -170001 [HTTP:1-31-5] 10.1.10.15:56201->80 Thu 2015/07/30 22:49:25 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:49:25 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:49:25 System -170001 [HTTP:1-31-5] 10.1.10.15:56202->80 Thu 2015/07/30 22:49:25 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:49:25 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:49:54 System -170001 [HTTP:1-31-5] 10.1.10.15:56204->80 Thu 2015/07/30 22:49:54 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:49:54 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:49:54 System -170001 [HTTP:1-31-5] 10.1.10.15:56205->80 Thu 2015/07/30 22:49:55 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:49:55 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:50:23 System -170001 [HTTP:1-31-5] 10.1.10.15:56207->80 Thu 2015/07/30 22:50:24 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:50:24 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:50:24 System -170001 [HTTP:1-31-5] 10.1.10.15:56208->80 Thu 2015/07/30 22:50:24 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:50:24 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:50:53 System -170001 [HTTP:1-31-5] 10.1.10.15:56210->80 Thu 2015/07/30 22:50:53 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:50:53 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:50:53 System -170001 [HTTP:1-31-5] 10.1.10.15:56211->80 Thu 2015/07/30 22:50:53 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:50:53 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:50:54 System -170001 [HTTP:1-31-5] 10.1.10.15:56212->80 Thu 2015/07/30 22:50:54 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:50:54 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:50:54 System -170001 [HTTP:1-31-5] 10.1.10.15:56213->80 Thu 2015/07/30 22:50:54 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:50:54 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:51:05 System -170001 [HTTP:1-31-5] 10.1.10.15:56214->80 Thu 2015/07/30 22:51:05 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:51:05 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:51:05 System -170001 [HTTP:1-31-5] 10.1.10.15:56215->80 Thu 2015/07/30 22:51:05 System -170001 [HTTP:1-31]: POST[1]-->/services Thu 2015/07/30 22:51:05 System -170001 <s:Envelope><s:Body><u:GetSystemStatus xmlns:u= Thu 2015/07/30 22:51:05 System -170001 [HTTP:0-30-5] 10.1.10.15:56216->80 Thu 2015/07/30 22:51:06 System -170001 [HTTP:0-30]: POST[1]-->/services Thu 2015/07/30 22:51:06 System -170001 <s:Envelope><s:Body><u:GetLastError xmlns:u="ur Thu 2015/07/30 22:51:06 System -170001 [HTTP:0-30-5] 10.1.10.15:56217->80 Thu 2015/07/30 22:51:06 System -170001 [HTTP:0-30]: POST[1]-->/services Thu 2015/07/30 22:51:06 System -170001 <s:Envelope><s:Body><u:ClearLastError xmlns:u=" Thu 2015/07/30 22:51:29 System -170001 [HTTP:0-30-5] 10.1.10.15:56220->80 Thu 2015/07/30 22:51:29 System -170001 [HTTP:0-30]: POST[1]-->/services Thu 2015/07/30 22:51:29 System -170001 <s:Envelope><s:Body><u:GetDebugLevel xmlns:u="u Thu 2015/07/30 22:51:40 System -170001 [HTTP:0-30-5] 10.1.10.15:56221->80 Thu 2015/07/30 22:51:40 System -170001 [HTTP:0-30]: POST[1]-->/services Link to comment
Techman Posted July 31, 2015 Share Posted July 31, 2015 Did you have a previous PLM that was working and replaced it with a new one or is this a brand new installation? Link to comment
paulbates Posted July 31, 2015 Share Posted July 31, 2015 If you replaced a PLM, did you follow this restore procedure? Link to comment
grant33302 Posted August 1, 2015 Author Share Posted August 1, 2015 If you replaced a PLM, did you follow this restore procedure? Thanks for the response I did follow the restore procedure I get a NTP SERVER NOT RESPONDING [/CONF/INSTENG.OPT] FAILED RESET Link to comment
paulbates Posted August 1, 2015 Share Posted August 1, 2015 Thanks for the response I did follow the restore procedure I get a NTP SERVER NOT RESPONDING [/CONF/INSTENG.OPT] FAILED RESET Hi, I suggest opening a ticket with UDI at this link. Provide a link back to this thread in the form since you've provided log details and other info here. Something unusual is going on here. Paul Link to comment
Michel Kohanim Posted August 2, 2015 Share Posted August 2, 2015 Hi grant 33302, Failed Reset means that ISY was not able to communicate with the PLM. If you have a good backup, you might want to try the following: 1. Unplug the PLM, wait for 30 seconds 2. Press and hold the set button on the PLM while unplugged for 10 seconds … continue holding the set button on the PLM and then plug the PLM back in and while continuing to hold the set button on the PLM wait for another 10 seconds 3. Reboot ISY 4. Retry the File | Restore Modem If the above does not work, then try pushing up the pins inside the RJ45 on the PLM (perhaps they are not making good contact), plug the cable back in and reboot ISY. If neither of the above works OR the LED on the PLM is not lit, then, unfortunately you have a defective PLM. With kind regards, Michel Link to comment
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