Suddenly can't access my ISY anymore!

[Ryan0751]

I noticed last night that my MobileLinc app could connect to my ISY-99i, and send/receive commands, but I couldn't actually change any of my Insteon scenes - nothing would happen.

 

I opened the ISY-99i admin panel, and I was able to log in just fine, but the same thing for changing Insteon scenes/devices - If I change one, nothing actually happens.

 

So, I figured something could be wrong with the PLM.  I disconnected power to my PLM as well as the ISY-99i, waited 30 seconds or so, plugged in the PLM and then the ISY-99i.

 

I'm now in a state where I can ping the IP of the ISY-99i just fine, but can't connect to the web interface at all.  

 

What do I do now?

[Brian H]

In the Tools Tab, Diagnostics. What does the Show PLM Info/Status show? Connected or safe mode?

Is the PLM a 2413S and how old is it? They have a known issue with their power supply failing after two years.

 

When you cycled the power. Make sure the PLM is powered up first and has initialized. Then power up the ISY-99i.

[Michel Kohanim]

Hi Ryan0751,

 

Please check the pattern of lights on the front of the unit:

http://wiki.universal-devices.com/index.php?title=Troubleshooting_Help#Front_Panel_LEDs.2FLights

 

With kind regards,

Michel

[Ryan0751]

Strange, I left everything unplugged when leaving for work today.  I came home, plugged in the PLM.  I see the "LED" isn't lighting up, so I think it is probably dead.

 

I powered up the ISY-99i, and it's back alive.  I can get into the admin console, but indeed, it says it can't connect to the PLM.

 

I guess I'll order a new PLM.

[Michel Kohanim]

Hi Ryan0751,

 

Please make sure you follow the instructions in the link below after you replace your PLM:

http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Replace_Modem_.28PLM.29

 

With kind regards,

Michel

[rlanza1054]

Hi,

 

I'm running into the same problem.

 

I can't seem to even get into the ISY at all.

 

I haven't done this recent upgrade unless it applied it automatically.

 

I can't gain access from the MobiLinc app as well.

 

The lighting seems to be doing what its supposed to.

 

I am having on light go on when it shouldn't.

 

I have one light that goes on with motion but is no longer getting turned off.

 

I have a motion sensor in the kitchen that keeps telling me to change the battery, but after I chaged the battery the first time it keeps doing it. And I finally tested the batteries and they are all good?

 

Everything was or seemed to be working fine.

 

It just could be that something got changed that I'm not aware of.

 

I managed to bring up the admin console, but it never displays the login window and the admin window is just the blue window, there is no text in the window except for a few labels like system / configuration, etc but everything else is clear with the blue background.

 

I unplugged the isy but only left it unplugged for a few seconds.

 

Could the isy revert to factory defaults?

 

Should I try a reset at the isy. a hard reset?

 

Thank you.

 

Rob

 

I did remove my java.com and reinstalled both the 32 bit version and the 64 bit version. I am running a 64 bit computer but using the 32 bit firefox browser.

 

Any steps you would recommend

 

Thanks

 

Rob

[rlanza1054]

I'm ok now!