When using Devices in echo rooms first try fails 100% of time?

[Scyto]

I have a bunch of insteon dimmers in connected home. I add these to a connected home room called downstairs or kitchen or some such. I test and they work ok. I then turn them all off and leave home. When I come back I ask Alexa to turn on downstairs. She pauses, says ok, nothing happens. The. I try again and it works fine, all subsequent on and offs for that room if I try them. I leave that room for some undetermined time (let's say next day). Ask Alexa to turn on downstairs and she says ok, nothing happens, on subsequent tries she works 100%

 

I have seen this behavior for a week or two. Any ideas?

Edited February 15, 2016 by Scyto

[jerlands]

Go to http://alexa.amazon.com > Settings > Connected Home and look at your device list.  Delete all those that are duplicates and grayed out if any.

 

 

Jon...

[stusviews]

AFAIK, connected home doesn't have rooms. Do you mean that you created groups? Also, if it's a new installation, then the Echo needs a little time to get used to your voice. If you're saying, "turn on room_name" then try, "turn room_name on."

[gregf]

I had this happen last night. I will see if it happens again tonight.

[gregf]

Everything worked ok this evening.

[Scyto]

Yes I mean groups.

 

Not voice training issue.

 

There were a bunch of greyed out offline items, no idea why. Removed them, will report back if it occurs again.

[jerlands]

Yes I mean groups.

 

Not voice training issue.

 

There were a bunch of greyed out offline items, no idea why. Removed them, will report back if it occurs again.

 

Changes were made with the Portal that allows 4 alternate spoken names (see under Tools > Amazon Echo and select a spoken name) and for some reason existing names were duplicated.  Another way to remove them is simply select "Forget all devices and groups" in alexa.amazon.com

 

 

Jon...

[stusviews]

Don't forget to Discover Devices (app) or Restore Devices (voice) after forgetting everything

[mapeter]

One problem I have noticed is that Alexa isn't hearing "on" and "off" correctly.  I had a similar issue when I told her to turn something "on" and nothing happened. I went to alexa.amazon.com and looked at Settings > History, View requests to Alexa.  I noticed that she was hearing "off" instead of "on".

[stusviews]

Careful enunciation is the key until your voice is adapted to by Alexa. After that you can be sloppy in how you say something

[Scyto]

I removed all the greyed ones that said <device name (offline)> - that broke the echo/ISY integration entirely and resulted in "that device does not support that command".

 

So i removed everything and rediscovered and everything was aok.

[Scyto]

I am still seeing this from time to time, no idea why!

[jerlands]

I am still seeing this from time to time, no idea why!

 

What are you seeing?  Offline devices or non responsive devices?

 

 

Jon...

[Scyto]

What are you seeing? Offline devices or non responsive devices?

 

Jon...

I ask alexa to turn on or off a group, she says ok, nothing happens I ask again it works fine.

Happens usually after I have not used her for say a day or two.

Edited February 24, 2016 by Scyto

[jerlands]

I ask alexa to turn on or off a group, she says ok, nothing happens I ask again it works fine.

Happens usually after I have not used her for say a day or two.

 

I don't have any groups but for either devices or programs I don't have to say turn.. for devices I use "Alexa, foyer On" or for a program.. "Alexa, Jon's timer On"

 

 

Jon...

[Scyto]

The phrasing i choose is not relevant to the issue at hand.

[Michel Kohanim]

Hi Scyto,

 

The first step is to use Alexa app and make sure Alexa heard you correctly.

 

If it did, then next step is to login to Admin Console | Configuration | Portal and then check and see if ISY is online.

 

If that's also OK, then check the error log for communication errors with the portal.

 

With kind regards,

Michel