Scyto Posted February 15, 2016 Share Posted February 15, 2016 I have a bunch of insteon dimmers in connected home. I add these to a connected home room called downstairs or kitchen or some such. I test and they work ok. I then turn them all off and leave home. When I come back I ask Alexa to turn on downstairs. She pauses, says ok, nothing happens. The. I try again and it works fine, all subsequent on and offs for that room if I try them. I leave that room for some undetermined time (let's say next day). Ask Alexa to turn on downstairs and she says ok, nothing happens, on subsequent tries she works 100% I have seen this behavior for a week or two. Any ideas? Link to comment
jerlands Posted February 15, 2016 Share Posted February 15, 2016 Go to http://alexa.amazon.com > Settings > Connected Home and look at your device list. Delete all those that are duplicates and grayed out if any. Jon... Link to comment
stusviews Posted February 15, 2016 Share Posted February 15, 2016 AFAIK, connected home doesn't have rooms. Do you mean that you created groups? Also, if it's a new installation, then the Echo needs a little time to get used to your voice. If you're saying, "turn on room_name" then try, "turn room_name on." Link to comment
gregf Posted February 15, 2016 Share Posted February 15, 2016 I had this happen last night. I will see if it happens again tonight. Link to comment
gregf Posted February 16, 2016 Share Posted February 16, 2016 Everything worked ok this evening. Link to comment
Scyto Posted February 16, 2016 Author Share Posted February 16, 2016 Yes I mean groups. Not voice training issue. There were a bunch of greyed out offline items, no idea why. Removed them, will report back if it occurs again. Link to comment
jerlands Posted February 16, 2016 Share Posted February 16, 2016 Yes I mean groups. Not voice training issue. There were a bunch of greyed out offline items, no idea why. Removed them, will report back if it occurs again. Changes were made with the Portal that allows 4 alternate spoken names (see under Tools > Amazon Echo and select a spoken name) and for some reason existing names were duplicated. Another way to remove them is simply select "Forget all devices and groups" in alexa.amazon.com Jon... Link to comment
stusviews Posted February 16, 2016 Share Posted February 16, 2016 Don't forget to Discover Devices (app) or Restore Devices (voice) after forgetting everything Link to comment
mapeter Posted February 16, 2016 Share Posted February 16, 2016 One problem I have noticed is that Alexa isn't hearing "on" and "off" correctly. I had a similar issue when I told her to turn something "on" and nothing happened. I went to alexa.amazon.com and looked at Settings > History, View requests to Alexa. I noticed that she was hearing "off" instead of "on". Link to comment
stusviews Posted February 16, 2016 Share Posted February 16, 2016 Careful enunciation is the key until your voice is adapted to by Alexa. After that you can be sloppy in how you say something Link to comment
Scyto Posted February 17, 2016 Author Share Posted February 17, 2016 I removed all the greyed ones that said <device name (offline)> - that broke the echo/ISY integration entirely and resulted in "that device does not support that command". So i removed everything and rediscovered and everything was aok. Link to comment
Scyto Posted February 23, 2016 Author Share Posted February 23, 2016 I am still seeing this from time to time, no idea why! Link to comment
jerlands Posted February 23, 2016 Share Posted February 23, 2016 I am still seeing this from time to time, no idea why! What are you seeing? Offline devices or non responsive devices? Jon... Link to comment
Scyto Posted February 24, 2016 Author Share Posted February 24, 2016 What are you seeing? Offline devices or non responsive devices? Jon... I ask alexa to turn on or off a group, she says ok, nothing happens I ask again it works fine.Happens usually after I have not used her for say a day or two. Link to comment
jerlands Posted February 24, 2016 Share Posted February 24, 2016 I ask alexa to turn on or off a group, she says ok, nothing happens I ask again it works fine. Happens usually after I have not used her for say a day or two. I don't have any groups but for either devices or programs I don't have to say turn.. for devices I use "Alexa, foyer On" or for a program.. "Alexa, Jon's timer On" Jon... Link to comment
Scyto Posted February 24, 2016 Author Share Posted February 24, 2016 The phrasing i choose is not relevant to the issue at hand. Link to comment
Michel Kohanim Posted February 25, 2016 Share Posted February 25, 2016 Hi Scyto, The first step is to use Alexa app and make sure Alexa heard you correctly. If it did, then next step is to login to Admin Console | Configuration | Portal and then check and see if ISY is online. If that's also OK, then check the error log for communication errors with the portal. With kind regards, Michel Link to comment
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