ISY Portal: Pending request - ISY not online

[EddieRock]

I've followed the instructions for setting up the portal and i can't get it approved.

 

What I've done so far:

 

I upgraded my ISY to 4.4.3 and UI (Verified by going to Help > About) Also cleared my Java Cache

I created a portal account and added my UUID to it (Verified that it's correct as well)

I purchased the portal and added it to the ISY

 

In UI under Portal Status/Configuration I have:

Portal Integration - UDI: Offline and Not Registered

Requested Services: Pending with the +Approve button. I click on that and then refresh. 

 

The pending request never goes away AND in the portal, the ISY says it's not online

 

I've read that I DO NOT need to do any port forwarding which is preferred

 

I've rebooted the ISY and logged out/in on the portal

 

What am I missing here?

 

My ISY is using port 8443 for HTTPS and the HTTPS says it's TLS 1.2 and I'm using HIGH strength

EddieRock

 

 

 

[Michel Kohanim]

Hi EddieRock,

 

Please do make sure that you do not have MobiLinc Connect module installed.

 

Please also make sure that ISY can get out to the internet and, specifically, my.isy.io is NOT blocked on port 443 and 8001.

 

You do NOT need any port forwarding.

 

With kind regards,

Michel

[EddieRock]

Michael, I was just replying that I figured it out. I have egress filtering enabled on my router for security purposes. For testing, I enabled my ISY to talk to the internet on all ports to all IP's. This is OUTBOUND only and has nothing to do with port forwarding

 

So, for the ISY to talk out to the portal, does it only need 443 and 8001? If so, I can just enable those ports but would like to ensure I have the necessary info before I restrict via port.

 

thanks for the quick reply

EddieRock

[Michel Kohanim]

Hi EddieRock,

 

Thanks so very much for the update and I am so very glad you got it figure out.

 

Correct, all you need are ports 443 and 8001 to my.isy.io.

 

With kind regards,

Michel