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ISY Portal: Pending request - ISY not online


EddieRock

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I've followed the instructions for setting up the portal and i can't get it approved.

 

What I've done so far:

 

I upgraded my ISY to 4.4.3 and UI (Verified by going to Help > About) Also cleared my Java Cache

I created a portal account and added my UUID to it (Verified that it's correct as well)

I purchased the portal and added it to the ISY

 

In UI under Portal Status/Configuration I have:

Portal Integration - UDI: Offline and Not Registered

Requested Services: Pending with the +Approve button. I click on that and then refresh. 

 

The pending request never goes away AND in the portal, the ISY says it's not online

 

I've read that I DO NOT need to do any port forwarding which is preferred :)

 

I've rebooted the ISY and logged out/in on the portal

 

What am I missing here?

 

My ISY is using port 8443 for HTTPS and the HTTPS says it's TLS 1.2 and I'm using HIGH strength

EddieRock

 

 

 

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Michael, I was just replying that I figured it out. I have egress filtering enabled on my router for security purposes. For testing, I enabled my ISY to talk to the internet on all ports to all IP's. This is OUTBOUND only and has nothing to do with port forwarding :)

 

So, for the ISY to talk out to the portal, does it only need 443 and 8001? If so, I can just enable those ports but would like to ensure I have the necessary info before I restrict via port.

 

thanks for the quick reply :)

EddieRock

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