Warning Skill not linked ..., but it is

[stusviews]

On one sub-account, I always get a message indicating, "Warning The ISY skill is not linked to your portal user profile. Please go to your echo app, enable the ISY skill, and link the skill with this user profile," but the skill is linked and everything works as expected.

 

Repeating the following instructions is always successful, but the warning still occurs.

• Login to the Echo app
• Click on this link

[Michel Kohanim]

Hi Stu,

 

The issue is that the browser keeps Amazon cookies. What you need to do is to close all your browsers and redo the linking step using the correct accounts.

 

With kind regards,

Michel

[bmercier]

 

On one sub-account, I always get a message indicating, "Warning The ISY skill is not linked to your portal user profile. Please go to your echo app, enable the ISY skill, and link the skill with this user profile," but the skill is linked and everything works as expected.

 

Repeating the following instructions is always successful, but the warning still occurs.

• Login to the Echo app
• Click on this link

 

 

Hi Stu,

 

When you are in the echo app and want to link the skill, you get a portal login. You then login with a user profile which belongs to the sub-account.

 

Is that correct?

 

There are no error messages?

 

Benoit.

[stusviews]

I currently have four accounts, one main and three subs. When I log into the portal on three of the accounts, everything is as expected. However, when I log in on one particular sub-account and select Connectivity, Amazon Echo, I get the warning shown below. I can cancel the warning and everything works as if the warning never occurred. If I select My Portal, the correct Amazon account appears.

 

[stusviews]

Michel,

 

Cleared the browser cache, closed the browser, logged into the Echo app (Alexa), ran this link , got the same result, "Warning ... "

[bmercier]

I currently have four accounts, one main and three subs. When I log into the portal on three of the accounts, everything is as expected. However, when I log in on one particular sub-account and select Connectivity, Amazon Echo, I get the warning shown below. I can cancel the warning and everything works as if the warning never occurred. If I select My Portal, the correct Amazon account appears.

 

warning.JPG

 

Hello Stu,

 

We are speaking of 2 different things here.

 

CoHo and Skill although they share a lot of in terms of functionnality use a completely different linking process that can be confusing.

 

When you look in My Profile and see your amazon user profile, this is for CoHo only.

 

When you edit your list of spokens, it checks if your user profile is linked for CoHo and Skill. The message tells you that the profile you are using has never been linked with an echo for use by a skill.

 

To do account linking for a skill, you have to go on the echo app, find the skill, disable/re-enable it, and it will prompt you for a portal user profile. From now on, the message on portal will disappear (provided that you edit with the same user profile as the one you linked to).

 

So in summary:

CoHo Linking is initiated from portal, in my profile, and you have to enter your amazon account. (This is what you see under My Profile)

Skill Linking is initiated from the skill, in the echo app, and you have to enter your portal user profile. (This can't be seen on portal, other that the message that you get)

 

Please note that portal does not really know if a user profile is actually being linked to an amazon account for skill usage. It can only know that it has been linked at least once. If for example you go to the skill, enable it, and link to a portal user profile, then disable it, portal will not know it is not linked. The message will stop appearing, but it does not mean it is linked. When you unlink, Amazon does not tell portal.

 

Hope that helps,

 

Benoit.

[stusviews]

Merci beaucoup, Benoit Mercier